Management Specialist

• Location 1001 WASHINGTON AVE N,MINNEAPOLIS, MN, ,United States
• Job Category Customer Service, Administrative
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Internal Close Date: August 4, 2026

Grade Level: 6 (A)

Salary: $25.38 - 35.38 per hour

Salary

Note:

Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of the range, but experts in their field may be considered for starting pay rates in the top half of the range.

Department/

Location:

AMP 3 / 315 Lowry Ave N

The primary purpose of this position is to assist and support the Assistant Property Manager and Property Manager in delivering quality services to public housing residents. The incumbent provides front-line customer service to residents and responds to phone calls and in-person inquiries at public housing sites. The incumbent assists with lease compliance and enforcement.

All activities must support the Minneapolis Public Housing Authority’s ('MPHA' or 'Authority') mission, vision, and values.

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

• Maintains regular office hours in assigned areas in order to provide customer service and responds to inquiries from residents and resolves problems.
• Answers incoming calls and receives walk-in visitors, responds to inquiries or directs matters to the appropriate staff member. Responds to questions from residents and other MPHA staff relating to public housing residents’ tenancy and MPHA policies and procedures. Provides advice, assistance, and documentation to residents and outside agencies as appropriate.
• Performs general clerical work, including scanning resident documents/documentation and attaching to resident SharePoint file.
• Completes shelter verifications, landlord references and assists residents in understanding their rent statements.
• Assists with annual recertifications and Moving to Work packets as needed. Meets with residents, collects and verifies documentation and submits documents to Leasing Eligibility Technician for rent determinations. Assists the Property Manager in gathering information on resident eligibility issues. Completes rent estimations for interims and discusses with residents.
• Meets with residents on non-compliance issues including non-payment of rent and other charges, and housekeeping. Follows up and resolves issues; makes recommendations to the Property Manager.
• Assists residents by creating work orders and helps residents sign up for Rent Café to enter their own work orders or directs residents to the workorder center. Ensures proper charges for resident damages and other charges are accurately reflected on the workorder and resident ledger. Sends resident charge letters.
• Monitors tenant accounts and assists in the collection of rent and other charges to ensure the financial viability of the AMP. Sends the sales/ service collection letters to residents.
• Compiles information and statistics for routine reports and ensures there is correct and up-to-date tenant information in the Yardi System
• Assists the Property Manager in gathering documents from residents for vehicle registrations, transfer requests, pet registrations, lease add-ons and away from unit requests.
• Assists with resident self-help timesheets to ensure that residents receive their stipend in a timely manner.
• Audits and maintains entry guard rosters, vacant units, snow logs, security logs and appliance logs,
• Issues, audits and maintains key tags and temporary key tags.
• Ensures the Emergency Action Plan is updated with residents needing assistance (highrise).
• Maintains resident records. Pulls files as needed by rental office or management staff. Purges old files and separates large files.
• Assists in processing mailings to residents.
• Prepares resident notices and newsletter.
• Participates in conducting and coordinating annual housekeeping inspections, building inspections, move-in and move-out inspections,…