Customer Service Representative (Temporary

Customer Service Representative

Are you passionate about helping people and providing exceptional customer service? We're looking for a Customer Service Representative to support employees as they transition their pension and retirement plans. In this role, you'll serve as a trusted resource, guiding participants through their benefits while delivering a high-quality customer experience.

What We Offer

• Competitive pay: $23/hour
• Temporary opportunity through the end of the year, with potential to be converted into a Gallagher employee
• No weekends! Regular schedule:
  Monday-Friday, 9:00 AM - 5:00 PM
• Fully onsite role at our Bloomington location: 3600 American Blvd W, Bloomington, MN 55431
• Comprehensive training provided

How You'll Make An Impact

• Answer inbound calls from participants regarding pension and retirement plans
• Make outbound calls as needed to support participant requests
• Educate individuals on benefit options, plan details, and enrollment processes
• Accurately document customer interactions in internal systems
• Process enrollment forms and perform data entry
• Prepare and distribute plan documents, forms, and other participant communications
• Deliver professional, compassionate, and efficient customer service on every interaction

About You

• High school diploma or equivalent
• At least 1 year of customer service experience
• Strong data entry and typing skills
• Comfortable learning and navigating multiple technology platforms
• Excellent communication and problem-solving abilities
• Detail-oriented with a commitment to accuracy

If you enjoy helping people, thrive in a fast-paced environment, and are looking for an opportunity with growth potential, we'd love to hear from you!