Multichannel Agent — Customer Service
Job in
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listed on 2026-08-26
Listing for:
City of Minneapolis
Full Time
position Listed on 2026-08-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
City of Minneapolis is seeking a 311 Customer Service Agent, the primary contact for non-emergency information and services across government, resident, and business inquiries. The role connects callers to interpretation services and reports accessibility concerns for residents, businesses, and visitors in Minneapolis or via the city website.
Responsibilities include handling calls through multiple channels, triaging requests, providing accurate information, and logging service requests to
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