Front Desk Coordinator

Walser Automotive Group is seeking a Front Desk Coordinator for our C&G Bloomington location. In this role, you'll be the first point of contact for customers, welcoming guests, answering phones, and directing inquiries to the right team. You'll handle appointment scheduling, check-ins for sales and service, and maintain accurate records in our systems. You'll support a one-price, customer-first experience by keeping the front desk organized, communicating clearly, and coordinating with sales, service, and finance.

Walser offers training, growth opportunities, and a supportive, team-oriented culture focused on integrity and transparency.

Responsibilities

• Greet and check in customers for sales and service appointments
• Answer and route incoming calls and customer inquiries
• Manage appointment scheduling and update calendars and systems
• Maintain organized front desk, visitor logs, and customer waiting areas
• Support document handling, data entry, and basic reporting
• Coordinate with sales, service, and finance teams to ensure smooth customer flow
• Provide basic information on dealership services, hours, and processes
• Assist with customer follow-up and satisfaction surveys
• Handle payments or receipts in line with dealership procedures
• Support special events or promotions at the Bloomington location

Required Skills

• Customer service
• Front desk operations
• Phone and switchboard handling
• Appointment scheduling
• Data entry
• CRM or dealership management systems
• Basic cash handling or POSProfessional written and verbal communication
• Time management and multitasking
• MS Office or similar productivity software