Member Experience Representative

Customer Service Representative (Healthcare Call Center) – Contract-to-Hire

Position Overview

We are seeking motivated and customer-focused Customer Service Representatives to join a growing healthcare support team. In this role, you will handle incoming calls from healthcare providers and members, assisting with questions related to claims, benefits, and eligibility.

This is a high-volume call center environment, ideal for candidates who thrive in fast-paced settings and are passionate about delivering quality service.

Key Responsibilities

• Handle 50–60 inbound calls daily in a professional and efficient manner
• Respond to inquiries regarding benefits, claims, and eligibility
• Provide accurate information and resolve customer concerns
• Document interactions and updates using internal systems
• Maintain compliance with company policies and healthcare regulations

Qualifications

• Previous call center or customer service experience required
• Healthcare experience preferred
• Strong problem-solving and communication skills
• Self-motivated with a desire to grow and advance
• Basic computer proficiency (Microsoft Teams, Word, Excel)

Job Type & Location

This is a Contract to Hire position based out of Bloomington, MN.

Pay and Benefits

The pay range for this position is $21.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available;
Life Insurance (Voluntary Life & AD&D for the employee and dependents);
Short and long-term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a hybrid position in Bloomington, MN.

Final date to receive applications

This position is anticipated to close on Sep 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.