Customer Service Representative

Customer Service Representative

Are you ready to shape a brighter future?

In the Motion Systems Group and the Hydraulic Actuator Division, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, we help our customers solve their most complex engineering challenges by living our purpose: enabling engineering breakthroughs that lead to a better tomorrow. We believe that our team members are our key assets and that a diverse workforce is a driving force to bring our purpose to life.

We foster a culture where every team member feels safe, included and empowered.

We all belong, we all matter, and we all make a difference.

We have an exciting opening for a Customer Service Representative located in New Hope, MN. This position is responsible for administering customer service accounts of medium complexity, along with some high complexity mix in order to achieve division business objectives and to meet customer performance expectations. There is extensive internal and external customer communication in this role. Responsible for the direction and oversight of assigned customer accounts.

Your main responsibilities would include:

• Represents the division as the primary point of contact for all business dealings of assigned accounts, and works with the central functional areas of the division to provide premier customer service.
• Enters orders/releases for medium and some high complexity accounts and provide confirmations.
• Reviews terms and conditions of customer orders for compliance and refers those that are unacceptable to management for resolution.
• Receives proposal requests, coordinates pricing review. Prepares formal quotations and provides medium levels of quote follow up with customers and Territory Sales Managers (TSMs).
• Responsible for internal coordination of medium and some high complexity contract review activities.
• Issues ATRs (Authorization to Return), CARs, (Corrective Action Requests) PARs (Preventive Action Requests), and customer complaints into the QSI system.
• Communicates all pertinent customer information to appropriate departments, business units, and/or person(s) in regard to schedule or business changes.
• Issues credits and add bills, works with accounting, TSM and customer to help resolve customer payment issues.
• Assists customers with utilization of Parker Systems (PH Connect, EDI) with set up and maintenance on basic levels.
• Assists in training of customer service representatives as needed.
• Researches data and presents information on team improvement board.
• Performs essential customer service job functions.
• Responsible for data input accuracy.
• Inputs export control information per export policy on certain customer orders/quotes.
• Responsible for continuous improvement in daily activities.
• Addresses and resolves customer concerns in accordance with company policy.
• Ensures Corporate and Government compliance policies for customer service.
• Operates in accordance with the export compliance policies as determined by the export control procedure.

Who we are looking for talent with:

• Bachelor’s degree in business or related discipline preferred.
• Minimum 2-3 years of experience in customer service or related field preferred.
• Intermediate computer skills, or ability to quickly advance to this level of expertise.
• Excellent verbal, written and interpersonal communication skills.
• Available to travel to other Parker locations if needed.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we’ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that…