Front Desk Agent

Must have open availability to work mornings, evenings and weekends.

The Double Tree by Hilton Downtown St. Paul offers a dynamic and welcoming workplace in the heart of the city, connected by the skyway and just steps from local dining, entertainment and business centers. Our hotel is known for its warm hospitality, collaborative team culture and providing team members with opportunities to learn, advance and be part of a respected global brand.

If you’re passionate about service and enjoy working in a fast-paced, supportive environment, Double Tree Downtown St. Paul is a great place to build your career.

Builds a first impression for the guests by providing punctual, courteous and efficient handling of requests, which include check-in and checkout, handling cashier registers, and answering calls.

• Prioritize and organize work
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Greet customers in a friendly and sincere manner
• Checking guests in and out in professional manner
• Complete registration process working with a computer system
• Count money accurately and handle cash, cards, checks, vouchers, vigilantly
• Transmit and receive messages using a telephone
• Provide satisfactory overall customer service
• Be of assistance to the Bell person/Shuttle Driver
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide or obtain accurate information
• Other duties as assigned by management

• 1 year of previous experience in customer service required.
• Good computer skills
• Availability for flexible scheduling
• Ability to communicate in the English language
• Ability to communicate with guests, management, and co-workers

• Must be able to lift at least 50 pounds
• Must be able to push/pull up to 100 pounds occasionally
• Must be able to stand and exert well-placed mobility for up to 8 hours
• Must be able to kneel, squat, bend, stoop, and twist to perform job duties with or without reasonable accommodation

• Medical, Dental, Vision insurance.
• 401(k) including 401(k) match
• Paid Time Off (both paid sick time and vacation)
• Employee Discount