Front of House Associate

POSITION SUMMARY The Front of House Associates provide excellent customer service and assist the rest of Front of House staff in ensuring that productions and events are safe, entertaining, and efficiently run. Front of House Associates duties include scanning tickets, assisting patrons with seating and way finding and running concessions.

This position reports to the Front of House Manager.

ESSENTIAL FUNCTIONS Patron Services Assist in making sure the lobby, theatre, and concession stand are set up before patrons arrive

Provide friendly service to patrons as they arrive, tear/scan tickets, help patrons find their seats, direct them to restrooms, answer questions about the theatre and shows, help with late seating, and watch the house for any general issue that arise before and during the performance

Work assigned concessions lanes and gift shop prior to the show, during intermission and post show in a quick and efficient manor while making accurate transactions using the Square sales system

Assist in making sure that the patrons all leave the theatre safely post performance

Help clean the theatre and restock concessions and gift shop for the next performance

Represent Children’s Theatre Company at both internal and external events as requested

Attend trainings and meetings as required

Perform other duties as assigned by the House Manager and/or Performance Supervisor Project the brand image of CTC through actions and behaviors at events and at the theatre

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies

Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

Knowledge,

Skills and Abilities

Collaboration – Ability to work with others and be a positive team member contributing to a positive culture

Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing

Coping under pressure – Ability to maintain a calm demeanor and make sound decisions in the face of high stress situations

Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction

Decision Making – Ability to make critical decisions while following company procedures

Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small

Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized

Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind Physical Aspects This role is periodically responsible for activities that require certain physical abilities. CTC will make reasonable accommodations for employees who are not able to perform these activities, but who are otherwise able to perform the essential aspects of the role.

The more physically demanding aspects of the role are:

Periodically lifting and moving items like program boxes, concession boxes, merchandise, etc. of up to 50lbsAssisting patrons up and down stairs repeatedly in a darken environment

Standi…