Public Safety Telecommunicator II; Call Taker

Are you looking for a career in a fast-paced, ever-changing, dynamic work environment? As a PST II, you will serve as the first level of public contact for the Minneapolis Emergency Communications Center, answering and classifying calls for emergency assistance involving police, fire or medical emergency and other public service requests. A career as a PST II is very rewarding and is an essential facet to the City’s public safety.

MECC is staffed 24 hours a day, 7 days a week. Probationary employees are assigned shifts based on staffing needs and requirements. There is no guarantee a probationary employee will work a specific shift. Probationary employees will be assigned to different shifts based on staffing shortages and coverage needs. After probation, employees will choose from work schedules that have been determined by management based on their seniority in their current job classification.

Due to staffing needs, the least senior employees may not have the opportunity to work their preferred shift. Staffing shortages which occur during the year are generally filled by reverse seniority (the least senior employee in the affected classification is required to change work schedules).

This position currently works on-site only.

$35.102butcould be higher based on relevant experience.

The City of Minneapolis does not sponsor applicants for work visas.

• Use the 911 telephone and computer-aided-dispatch (CAD) systems to answer and process emergency and non-emergency requests for service from the public, and other sources, classifying requests by following department procedures and policies.
• Provide on-going updates to responding field personnel in real time.
• Alert appropriate supervisory personnel when necessary.
• Initiate emergency phone tracing using special procedures for landlines and cell phones.
• Operate the information radio, handling incoming radio messages from Minneapolis Police Department (MPD), Minneapolis Animal Care and Control, and other agencies as requested. Process service requests for these and other agencies.
• Enter missing and found person reports in the National Crime Information Center (NCIC) computer database. Monitor and respond to Shot Spotter and bait vehicle activations.
• Process warrant checks for MPD. Make checks on license plates, and other items such as guns, bicycles, and other items in NCIC/CJIS per requests.
• Monitor messages from the State computer system and disseminate information appropriately according to policy and procedure. Send teletype messages to other agencies.
• Enter and sign on off duty numbers for MPD and Minneapolis Park Police Department (MPPD) Officers.
• During storms, collect information on power outages, downed trees, and blocked streets and follow emergency storm protocols outlined in department policy.
• Contact other emergency service organizations, public works crews, utility companies, and others as necessary.
• Assist in training, monitoring, testing and evaluation of new MECC Call Takers; may provide classroom training to small groups of new employees; may work with new employees and provide coaching and advice on job performance
• Host and explain operations to visitors and observers. Attend community meetings and represent the 911 Center as a member of internal and external committees and on special projects as required.
• Maintain necessary records.

High school diploma or equivalent.

One year of customer service/public service experience in a fast-paced environment.

An equivalent combination of related education and experience may be considered.

Ability to…