Customer Service Representative Minneapolis, MN

Customer Service Representative

We are looking for a Customer Service Representative to join a team in a contract with potential contract-to-hire position. This role focuses on delivering responsive support to customers and agents by addressing questions, resolving concerns, and providing clear updates related to insurance policies and products. The ideal candidate is organized, detail-oriented, and comfortable managing service requests, documentation, and high-volume communication with accuracy and care.

Responsibilities:

• Respond to customer and agent inquiries by phone, email, or other channels, ensuring timely and attentive service.

• Research service issues and disputes, identify appropriate solutions, and bring matters to resolution efficiently.

• Communicate policy details, product information, and claim or account status updates in a clear and helpful manner.

• Complete and process insurance-related documents, including policy changes, confirmations, beneficiary updates, certificates, and invoice adjustments.

• Enter and update account information accurately while maintaining complete and organized records.

• Review paperwork for accuracy and follow through on outstanding items to support smooth policy administration.

• Collaborate with internal and external contacts with diplomacy and care to address service needs.

• Manage multiple priorities throughout the day while meeting quality expectations and turnaround timelines.