Customer Service Specialist

Customer Service Specialist (1473609) Minneapolis, Minnesota

Salary: USD
22 - USD
25 per hour

Location:
Minneapolis, MN
|
Full-Time | Onsite

Format:
Temporary Contract | 6-12 Months

Beacon Hill is seeking a detail-oriented Customer Service Specialist to support a large-scale customer migration initiative impacting approximately 27,000 customer accounts. This position will play a key role in an ERP consolidation project, helping to transition customers from multiple legal entities into a single purchasing entity. The ideal candidate will have strong customer service experience, excellent organizational skills, and the ability to manage detailed data review and customer communications.

• Review and validate customer account information across multiple ERP systems.
• Audit customer records, including account names, addresses, and related data.
• Utilize approved templates, FAQs, and communication materials to notify customers of upcoming changes.
• Communicate directly with customers via phone and email regarding account transitions and required actions.
• Create and maintain tracking spreadsheets to monitor migration progress and outstanding items.
• Partner with IT teams and project stakeholders to submit and track data updates and system changes.
• Document customer interactions, migration status updates, and project milestones.
• Support a smooth and positive customer experience throughout the migration process.

• 2+ years of experience in customer service, account support, project coordination, operations, administrative support, or a related field.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel and data tracking.
• Comfortable communicating with customers by phone and email.
• Ability to work both independently and collaboratively with cross-functional teams.
• Experience working with ERP systems or customer data management is a plus.