Claims Operations & Customer Support Specialist

Location:

Golden Valley, MN (Hybrid opportunities may be available)

Employment Type:

Contract
Experience Level: Intermediate

We are seeking a detail-oriented Claims Operations & Customer Support Specialist to support a financial services team focused on beneficiary outreach, claims processing support, and investigative case resolution. This position combines analytical research with customer communication, making it an excellent fit for individuals who enjoy problem-solving and helping customers navigate complex situations.
Approximately 70% of the role involves investigative and administrative work , while 30% consists of phone and email outreach to customers and beneficiaries.

• Conduct research and follow-up activities related to outstanding claims and beneficiary records.
• Contact beneficiaries to establish communication and assist with unclaimed or incomplete claims.
• Follow up on missing documentation and requirements needed to process claims.
• Support due diligence and pre-escheat activities related to unclaimed property.
• Collaborate with processing teams to resolve complex claims issues and customer concerns.
• Identify cases requiring escalation and coordinate with management or legal partners as needed.
• Respond to customer inquiries and service requests with professionalism and accuracy.
• Research non-routine issues, recommend solutions, and ensure timely resolution.
• Provide proactive communication and education to customers regarding claim requirements and processes.
• Assist with departmental projects, process improvements, and special assignments.
• Serve as a resource for teammates and provide guidance on procedures and best practices.

• 1-2 years of professional experience in one or more of the following:
  • Customer Service
  • Call Center Operations
  • Collections
  • Insurance Operations
  • Financial Services
  • Back-Office Operations
• Strong communication skills, both verbal and written.
• Ability to investigate, analyze, and resolve customer issues.
• Excellent attention to detail and organizational skills.
• Proficiency with Microsoft Office and standard business systems.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.

• Experience handling sensitive customer information.
• Background working with claims, financial accounts, insurance policies, or similar operational processes.
• Experience navigating complex workflows and resolving escalated customer inquiries.

• Customer-focused and empathetic
• Detail-oriented and investigative by nature
• Comfortable making outbound calls and sending customer communications
• Skilled at problem-solving and critical thinking
• Able to work independently while collaborating with a team
• Motivated to deliver high-quality service and accurate outcomes

• Opportunity to gain experience within a growing financial services environment
• Mix of analytical research and customer interaction
• Collaborative and supportive team culture
• Valuable experience in claims operations, customer service, and case management
• Potential to develop expertise in complex financial and operational processes

If you are a motivated professional who enjoys both investigative work and customer engagement, we encourage you to apply.

This is a Contract position based out of Minneapolis, MN.

The pay range for this position is $18.00 - $20.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Minneapolis,MN. Final date to receive applications This position is anticipated to close on Sep 28, 2026.

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