Front Desk & Enrollment Recruiter

We are seeking an energetic and detail-oriented Front Desk & Enrollment Recruiter to serve as the welcoming face of our well-established martial art academy. This role combines front desk customer service responsibilities for existing members plus leading tours and recruitment efforts for prospective new members. Ensuring a positive first impression and a seamless enrollment experience for prospective students and families is important, and you will also be instrumental in managing student/parent inquiries and supporting overall administrative logistics of the school.

The ideal candidate is passionate about seeing people lead lives that thrive, along with excelling in communication, processing details, and being in a fast-paced environment dedicated to student success.

• Greet visitors, students, parents, and prospective members with professionalism and enthusiasm, creating a welcoming environment.
• Manage incoming calls, emails, and inquiries efficiently, providing accurate information about our different programs and answers to member questions.
• Assist prospective students and parents with the enrollment process by guiding them through a tour, discovering their goals, and processing registrations.
• Maintain and update student information within our software systems, ensuring data accuracy and confidentiality.
• Collaborate with other staff members and instructors about trial classes, new member needs, current member needs, and various processing matters.
• Sell merchandise to members and give proper size uniforms/equipment to students.
• Work with school manager on processing registrations and other school logistics as needed.
• Create flyers, communications, and social media posts.

• Must have proven experience in some kind of prior customer service or administrative role(s).
• Must have proven experience in some kind of previous sales or recruitment/enrollment role(s).
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) for document management and communication tasks, plus ability to learn our martial art software system.
• Experience in public speaking or presenting to groups.

Our martial art academy has been in the neighborhood for 25 years and is well established. We are the premier youth martial art facility in the twin cities area that offers traditional classes, after school program, camps, and workshops. The owner’s wife has been leading the front desk and membership management for the past 10 years, but now with two young children we need help with this front desk and enrollment recruiter role.

We have also been expanding another business at a location up in northern MN, so additional remote admin and customer service working hours could be available for the right person if desired.

We hope you can join us in not only helping with the admin logistics and recruitment for our school, but also help us “Empower The World, Once Person At A Time!”

Hours:

20-30 per week, plus more available if desired. Must be able to work at least Monday through Thursday 1:30-6:30pm