HRL Operations Specialist; Temp​/Casual

Job Details

• Location:
  
  Twin Cities
• Full/Part Time:
  Part-Time
• Regular/Temporary:
  Temporary
• Employee Class:
  Civil Service
• Job Family:
  Supplemental Employee

The HRL Operations Assistant (Temporary/Casual) provides flexible operational support across Housing & Residential Life (HRL), including residence hall and apartment business offices and the central housing information desk. The position serves as a resource for residents, guests, student employees and campus partners. The HRL Operations Specialist supports a variety of housing processes, including occupancy management, housing contracts and assignments, customer service, information desk operations, and other administrative functions.

The position may be assigned to different locations or operational areas based on departmental needs and provides professional staff coverage during vacancies, extended staff absences, peak operational periods, and other times when additional support is needed. The position works closely with student employees at the residence hall/apartment and central information desks and helps ensure consistent, responsive, and customer-focused service for residents, prospective residents, families, and guests.

The HRL Operations Assistant reports jointly to the Assistant Director of Housing Operations and the Assistant Director of Contracts, Assignments & Billing, with day-to-day responsibilities determined by the operational area in which the position is assigned.

• Location and Work Environment:
  Work is performed primarily in office settings across Housing & Residential Life locations.
• Work Schedule:
  
  Schedule and work location may vary based on operational needs.

• Provide operational support within residence hall and apartment business offices as assigned.
• Support the implementation and administration of housing contract policies, procedures, and established operational processes.
• Assist with housing processes including room/apartment changes, resident check-ins and check-outs, contract release processes, disability accommodations, and occupancy reporting.
• Ensure business office equipment is functioning appropriately Purchase and maintain inventories of supplies for building operations as assigned.
• Monitor the use of keys for resident rooms, community spaces, vendors, and trades staff in accordance with established procedures.
• Facilitate resident room lock changes in coordination with Facilities Management.
• Coordinate scheduling of common spaces within assigned residence halls or apartment communities.
• Provide timely and consistent internal and external communications.
• Respond to inquiries through the Customer Relationship Management (CRM) system in collaboration with Residence Life and other HRL staff.
• Respond to resident, guest, and parent questions and concerns; provide information regarding housing policies and procedures and refer or elevate complex concerns as appropriate.
• Support residence hall tours in collaboration with University Admissions.

• Support day-to-day operations of the central housing information desk and other Contracts, Assignments & Billing functions as assigned.
• Assist with the training, scheduling, and day-to-day support of Student Administrative Assistants (SAAs).
• Coordinate routine SAA scheduling updates and help ensure the shift calendar remains accurate and current.
• Provide direction and operational guidance to SAA staff when designated professional staff are unavailable.
• Assist with customer communications, including answering phones, making outbound calls, responding to inquiries through the Customer Relationship Management (CRM) system, and assisting customers at the central information desk.
• Collaborate with supervisors…