Admissions Representative

Description

We are looking for an Admissions Representative to support a busy operations team in Minneapolis, Minnesota. This is a Long-term Contract opportunity for someone who thrives in a fast-paced environment, values accuracy, and is comfortable adapting to changing priorities. In this role, you will help deliver a smooth experience for applicants and learners while contributing to service goals, operational quality, and cross-functional collaboration.

Responsibilities:

- Manage high-volume admissions and records tasks while meeting daily and weekly productivity and accuracy expectations.

- Process student and applicant information with close attention to detail to support timely service delivery and a positive learner experience.

- Build working knowledge across multiple operational workflows and assist in additional process areas when business needs shift.

- Handle escalated issues by investigating concerns, resolving individual cases, and identifying patterns that may require broader corrective action.

- Collaborate with partners across admissions, advising, registrar, and related teams to address process gaps and improve overall efficiency.

- Contribute to quality review, documentation updates, and knowledge-sharing efforts that strengthen consistency across the department.

- Support training and onboarding activities by sharing workflow expertise and helping teammates understand procedures and best practices.

- Participate in continuous improvement and problem-solving initiatives aimed at reducing delays, improving cycle times, and enhancing service outcomes.

- Maintain professionalism, flexibility, and a positive approach while working through ambiguity, evolving processes, and changing priorities.

Requirements

- Minimum of 1 year of customer service experience in a detail-focused setting.

- Associate degree or equivalent combination of education and relevant experience.

- Strong written and verbal communication skills with the ability to interact effectively with students, colleagues, and internal partners.

- Proficiency with Microsoft Outlook and Microsoft Excel, along with solid data entry and administrative support skills.

- Experience working with document management or electronic document management systems.

- Demonstrated critical thinking, organization, and attention to detail in a high-volume environment.

- Preferred background in process improvement, training, project coordination, operations support, or Lean/Six Sigma-related work.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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