Customer Service Representative

Description

We are seeking a Customer Service Representative to support customers by handling incoming inquiries, documenting requests, and coordinating follow-up actions. This role is ideal for someone who enjoys helping others, stays organized in a fast-paced environment, and can effectively manage multiple priorities while providing excellent service.

Responsibilities:

+ Answer inbound customer calls and gather information regarding questions, concerns, or service needs.

+ Accurately document customer interactions and maintain up-to-date records.

+ Create and manage service requests, ensuring issues are routed to the appropriate team for resolution.

+ Communicate professionally with customers while providing updates and assistance as needed.

+ Handle a high volume of calls and requests while maintaining attention to detail.

+ Make outbound calls to obtain additional information, provide status updates, or follow up on open requests.

+ Collaborate with internal departments to ensure timely resolution of customer concerns.

+ Monitor and track open requests to help ensure an efficient customer experience.

+ Maintain accurate records and follow established processes and service standards.

+ Provide general administrative and customer support as needed.

Requirements

Qualifications:

+ At least 1 year of customer service experience, preferably in a call center, office, or high-volume support environment.

+ Strong ability to communicate professionally with customers and gather accurate information.

+ Experience entering data, maintaining records, or documenting customer interactions.

+ Excellent verbal and written communication skills with a customer-focused approach.

+ Comfortable handling a high volume of inbound and outbound customer communications.

+ Strong organizational skills with the ability to manage multiple tasks and priorities.

+ Proficient in Microsoft Office and able to learn new systems and software quickly.

+ Ability to work independently and collaboratively in a fast-paced environment.

+ Reliable, professional, and committed to providing exceptional customer service.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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