Customer Service Representative Minneapolis, Minnesota | Robert Half

Customer Service Representative

We are looking for a Customer Service Representative to support prospective students, applicants, and learners. This Long-term Contract position focuses on delivering a positive first impression through high-volume phone and chat interactions while helping individuals connect with the right resources quickly. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized in a fast-paced, service-driven higher education environment.

Responsibilities:

• Conduct high-volume outbound outreach to prospective students and applicants who have expressed interest in educational programs.

• Respond to inbound calls and chat inquiries with professionalism, warmth, and a customer-focused approach.

• Assess each interaction carefully to identify needs and route individuals to the most appropriate department or team member.

• Contribute to a range of calling initiatives based on departmental priorities and enrollment support needs.

• Assist prospects, applicants, and current learners by providing timely guidance and ensuring a smooth service experience.

• Maintain productivity and accuracy while managing a demanding daily call volume and multiple work streams.

• Complete assigned administrative support duties that help the team meet service and outreach goals.