Senior User Experience Designer

About the Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year‑end 2024. Our team of 22,000 people across 19 countries serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager, and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and River Source Insurance and Annuities.

Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Ameriprise Financial is looking to add a Senior UX Designer to the team. The role ensures a consistent and effective user experience (UX) within projects, taking a user‑centered design approach to develop powerful, engaging and rewarding applications. Working with cross‑functional business and technology teams, the designer transforms business and user requirements into highly effective and usable software solutions across multiple platforms—including desktop, mobile and tablet.

• Manage the design of user interfaces during the implementation phase, including the development of wireframes, mock‑ups and other deliverables that illustrate the intended user experience.
• Participate in the strategy phase of projects, providing input for concepts, research plans and approach for the user experience.
• Present design ideas, including rationale based on customer research and best practices, to the product development team and other key stakeholders.
• Translate business and user requirements into defined UX/UI documentation and specifications, including stories and acceptance criteria for Agile projects.
• Effectively manage team workload and ensure knowledge sharing and cross‑training of team members to support the business and deliverables.
• Develop and maintain a high‑performing team through effective hiring, coaching and performance management.
• Participate in peer design reviews/critique, giving and receiving constructive feedback.
• Conduct UX research, including competitive research reviews, heuristic reviews, surveys, click studies, card sorting and usability testing, and author and present resulting research reports.

• Bachelor’s degree or equivalent required.
• 5–7 years of relevant experience.
• Proficient knowledge of user‑centered design process, web best‑practices and relevant disciplines, including information architecture, interaction and visual design.
• Strong written and verbal communication skills, including the ability to clearly articulate creative concepts and rationale.
• Proficient prototyping and mock‑up skills to convey ideas and concepts.
• Experience working with industry standard visualization tools and software (e.g., Photoshop, Adobe Creative Suite, Sketch).
• Working knowledge of design fundamentals such as color theory, composition, branding, typography and web design standards.
• Ability to work in both waterfall and Agile project processes.

• Certified Usability Analyst (CUA) certification or equivalent.
• 3+ years of broad experience with highly complex web sites and software applications from a user‑centered standpoint.
• Experience designing for complex application ecosystems and interpreting product requirements documents from a user‑centered perspective.
• Working knowledge of usability testing and other research methods.
• Fundamental understanding of project management and business process management concepts.
• Experience leading 1–3 UX professionals or other direct reports.
• Experience designing transactional or complex interactions with consumer and/or B2B platforms.

Base salary: $107,000–147,100 per year. Compensation may vary based on role, experience and location. Eligible for variable pay such as bonus, commissions and/or long‑term incentives. Benefits include vacation, sick leave, 401(k), health, dental and life insurance.

Team operates four days per week…