One Stop Counselor

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

One Stop Counselors provide integrated student services to University students, families, faculty, and staff in records and enrollment, billing, and financial aid. The position requires an in-depth understanding of university, federal, and state policies regulating academic records, registration, financial aid, and student account billing, as well as broad knowledge of campus resources and services.

As a vital resource, counselors provide inclusive and welcoming student service. They regularly engage in sensitive conversations related to academic success and financial matters. Effective counselors are aware of the University’s diverse community and can communicate and interact effectively with people of all ages and identities.

Counselors exhibit excellent problem‑solving skills and professional judgment when resolving complex student questions, concerns, and inquiries from staff, advisers, and faculty. They have authority to apply independent discretion without supervisor approval in a variety of situations, including financial aid/student records appeals, waivers, petitions, and escalated cases that directly impact retention and graduation rates.

Counselors continually engage in professional development, committee and project work, and campus and community outreach. They provide leadership for committees promoting professional development, financial wellness, and student success; communicate with campus resources through outreach to improve services; develop curriculum and educational materials for initiatives, including financial literacy and instruction for new staff and ongoing refresher training. They frequently generate new presentations, programs, and enhancements such as financial wellness workshops.

Academic Support Resources supports hybrid and flexible working arrangements. Work arrangements are determined in coordination with supervisors and will be decided upon hire between employee and supervisor.

This is a 100%-time, 40 hour/week salaried position.

Counseling & Advising (60%)

Description

• Counsel, advise, investigate, problem‑solve, and resolve questions and issues from current and previous students, parents, faculty, staff, collegiate units, other third parties, and the public.
• Deliver a holistic counseling experience for course enrollment information, academic records, financial aid, billing and payment with continuous focus on academic and degree progress, financial wellness, student retention, and graduation rates.
• Provide in‑depth financial aid advising concerning financial aid applications, eligibility, disbursement, refunds, cost of attendance, different aid types, loan comparisons, appeals, etc.
• Complete the self‑paced, online Money Management Essentials professional development course within a year of hire, equipping the counselor to lead financial wellness appointments.

• Provide customer service consistent with One Stop’s inclusive and welcoming service standards.
• Provide start‑to‑finish student service using professional judgment and individual discretion in both simple and complex issues involving minimal supervisory guidance.
• Offer proactive and on‑the‑spot, independent diagnostic support and problem resolution in a broad range of areas and issues.
• Interpret university, state, and federal policies and procedures; exercise professional judgment and authority to implement changes and make exceptions to policies without supervisory approval.
• Continually look for ways to improve service to students.

Community Outreach, Committees, & Projects (20%)

Description

• Present One Stop orientation presentations to students, parents and other University staff.
• Deliver financial aid and student account/billing presentations to the University community, local high schools, and other requested external presentations.
• Provide leadership on various projects, initiatives, and committees that have One Stop and Academic Support Resources involvement.
• Develop curriculum and documentation for new staff and ongoing training programs for all One Stop staff…