Computer Repair Trainer

Department: Repairs

Reports To: Operations Manager

Location: On-site - New Brighton, MN (Minneapolis/Twin Cities Metro)

Employment Type: Full-Time or Part-Time available

Schedule: Monday–Friday, 7:00 AM–3:00 PM or 8:00 AM–4:00 PM (flexible for part-time)

FLSA Status: Non-Exempt

• Brand new position - you'll build the training program from the ground up
• Hands‑on technical training role across Chromebook, iPad, Mac Book, and Windows hardware
• Full‑time or part‑time options available
• Shape the next generation of computer repair technicians
• Work for a mission‑driven company helping students and schools access technology

Gophermods was founded in 2010 in Minneapolis, MN and has grown into a nationwide partner for schools and small to medium‑sized businesses. We support every stage of the technology lifecycle — computer repair, device refurbishment, sales, accessories, and professional services. Located in New Brighton, MN, just minutes from downtown Minneapolis in the Twin Cities metro, we're a small company with a big mission, guided by three values: set the standard, be curious, and thrive together.

The ideal candidate lives at the intersection of technical mastery and human connection. You're the kind of person who can diagnose a failing logic board in the morning and coach a struggling student through their first successful screen repair in the afternoon and find both equally rewarding. You don't just know how to fix devices; you know how to read a room, build trust, and meet people where they are.

This is a brand new role  won't be stepping into someone else's program, you'll be building it. If that excites you more than it intimidates you, keep reading.

You'll lead cohort‑based training programs, taking people with little or no repair experience and turning them into job‑ready computer repair technicians through structured, hands‑on instruction. Success in this role is measured by the post‑training retention and job‑readiness of graduates, making your ability to assess, develop, and genuinely connect with talent critical to our pipeline of future repair technicians.

• Lead cohort‑based training programs (45–60 days per cohort) focused on iPad, Chromebook, and Mac Book hardware repair
• Deliver hands‑on instruction covering diagnostics, disassembly, component‑level repair, reassembly, and quality assurance
• Maintain a structured yet supportive classroom and lab environment that mirrors real‑world repair workflows
• Adapt teaching methods to accommodate varying skill levels and learning styles within each cohort

• Develop, maintain, and continuously improve training curriculum, lesson plans, lab exercises, and instructional materials
• Create progressive skill‑building modules that take students from foundational knowledge to independent repair proficiency
• Incorporate real‑world repair scenarios and common failure modes into training exercises
• Stay current on new device models, repair techniques, OEM updates, and industry best practices to ensure training content remains relevant

• Design and implement competency‑based assessments, practical skills evaluations, written tests, and hands‑on repair proficiency checks
• Establish clear, measurable benchmarks and performance standards for each phase of training
• Provide timely, constructive, and documented feedback to students on their progress and areas for improvement
• Identify struggling students early and implement targeted intervention strategies to maximize cohort success
• Evaluate and identify high‑potential candidates who demonstrate aptitude for advanced repair work or leadership roles
• Track cohort performance data – pass/fail rates, competency benchmarks, and post‑training retention – and use it to continuously improve the program
• Collaborate with hiring managers and operations teams to align training outcomes with workforce needs

• 2+ years of hands‑on experience in hardware repair of Chromebooks, iPads, Mac Books, or similar consumer electronics
• Demonstrated expertise in soldering, screen replacement, battery replacement, logic board…