One Stop Counselor 2

Position Summary
One Stop Counselors provide integrated student services to University students, families, faculty, and staff in the main areas of records and enrollment, billing, and financial aid. The One Stop Counselor position requires an in-depth understanding of and training on university, federal and state policies regulating academic records, registration, financial aid, and student account billing. Additionally, One Stop Counselors are equipped with broad knowledge of campus resources and services.

As a vital resource for the University community, the One Stop Counselor 2 must exhibit excellent problem solving skills and independent professional judgment when resolving student questions and concerns. One Stop Counselors must possess an understanding of the University of Minnesota's diverse community. Additionally, One Stop Counselors engage in sensitive conversations related to academic success and financial matters.

One Stop Counselors serve on various committees, engage in professional development and provide campus and community outreach. Through their broad knowledge of the University, One Stop Counselors have the authority to apply independent discretion and professional judgment without supervisor approval in a variety of situations, many of which have significant impact to the University. Academic Support Resources supports hybrid and flexible working arrangements.

Work arrangements are determined in coordination with supervisors depending on the nature of the unit and position. The arrangement for this position will be determined upon hire between employee and supervisor.

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Counseling and Advising (75%)
Description

• Counsel, advise, investigate, problem-solve, and resolve questions and issues from current and previous students, parents, faculty, staff, collegiate units, other third parties, and the public.
• Deliver a holistic counseling experience for course enrollment information, academic records, financial aid, billing and payment with a continuous focus on academic and degree progress, financial wellness, student retention and graduation rates.
• Provide in-depth financial aid advising concerning financial aid applications, eligibility, disbursement, refunds, cost of attendance figures, different aid types, loan comparisons, appeals, etc.

• Provide customer service consistent with One Stop's inclusive and welcoming service standards.
• Provide start-to-finish student service using professional judgment and individual discretion in both simple and complex issues involving minimal supervisory guidance.
• Offer proactive and on-the-spot, independent diagnostic support and problem resolution in a broad range of areas and issues.
• Interpret University, state, and federal policies and procedures; exercise professional judgment and authority to implement changes and make exceptions to policies without supervisory approval.
• Continually look for ways to improve service to students.

Description

• Evaluate and process Late Registration Fee Appeals, Late Payment Fee Appeals, Student Service Fee Assessment Requests, Class Time Conflicts

• Accurately counsel students on impact to their record based on the type of waiver, appeal, or petition submitted.
• Thoroughly investigate appeals, waivers, and petitions as well as supporting documentation to make decisions.
• Contact appropriate parties for further information when needed.
• Evaluate and act on appeals, meeting deadlines established for each appeal.
• Review student eligibility for financial aid based on current enrollment.
• Communicate results of waiver, appeal, or petition to students in a professional manner.

Description

• Present One Stop orientation presentations to students, parents and other University staff.
• Deliver financial aid and student account/billing presentations to the University community, local high schools, and other requested external presentations.
• Serve on committees as needed.
• Act as outreach liaison for…