Technical Crew Chief

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we’re making travel more attainable.

With more than 40 years of Minnesota roots, we’re a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you’ll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines
provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Technical Crew Chief you’ll enjoy these benefits and more:

• Crew Chief Stipend
• PPO and high deductible health plans
• Health savings accounts (HSA and FSA)
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Technical Crew Chief Overview:

The Technical Crew Chief position is responsible for providing technical assistance, guidance, and operational support to the Tech Ops Department. This position will deal with cases where it is determined that the work to be performed is more involved and cannot readily be resolved by a deferral or general resolution.

Essential

Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform and provide technical assistance and guidance in troubleshooting to Company or contract maintenance vendor technicians. Including follow through on lengthy, complicated defects and providing detailed turnover reports for a continuous action plan.
• Perform follow up actions on no fault found resolutions.
• Research repeat defect data and formulate specific actions to perform to prevent reoccurrence
• Evaluate required materials, tooling, and routing considerations to efficiently perform the recommended actions.
• Communicate delay estimates and return to service times to both internal and external groups.
• Manage out of service indicators on the AIMS movement board.
• Complete Company records and reports such as delay reports, turn-over log entries in a comprehensive and proficient manner.
• Monitor and track problematic aircraft and drive troubleshooting efforts to final resolution.
• Provides technical direction and troubleshooting assistance to Aircraft Maintenance.
• Analyzes aircraft structural, mechanical, electrical, avionics, and power plant system discrepancies; make recommendations for corrective actions by providing oral and written instructions.
• Interprets, issues, authorizes repairs of Minimum Equipment List (MEL), Configuration Deviation List (CDL), and Maintenance Tracking and Control (MTI) items.
• Coordinates with other departments for MEL, CDL, NEF, and other deferred maintenance items to be issued with Work Orders.
• Travels to aircraft or stations to provide on-site assistance and guidance in the detection and recommended repair return the aircraft to service.
• Reviews aircraft maintenance log records and analyze all information for the performance/condition of an aircraft system, component, and Engines.
• Monitors fleet reliability: detecting and eliminating repeat aircraft discrepancies through Repeat Control using software applications, issuing instructions to troubleshoot and correct repeat discrepancies.
• Monitors to ensure compliance with procedures prior to the dispatch of an aircraft.
• Coordinates technical information to flight crews during in-flight operations utilizing approved means including ARINC, SATCOM, ACARS, company frequencies or other approved means.
• Conduct basic troubleshooting to identify root cause and appropriate corrective action to diagnose or avert equipment problem
• Ensure work is executed according to plan and schedule
• Ensure compliance and safety through…