RMA Electrical Technician

Position Summary

The RMA Electronics Technician diagnoses and repairs sensors returned on RMAs, updates firmware and hardware on sensors, performs routine servicing and inspection on sensors, helps maintain and organize equipment, and gives direction to the materials handlers in the RMA area. This position reports to the Quality Control Inspection Manager and is classified as Non‑Exempt under the FLSA.

Base Pay Range: $22.21 - $30.54

• 401(k) with match
• Student Loan 401(k) match program
• Medical, Dental, and Vision Insurance Plans
• HSA (Health Savings Account) with company contribution
• Paid Time Off (PTO)
• Sales and Profit Sharing Eligibility
• Flexible work hours
• Life Insurance
• Paid Parental Leave
• Pet Insurance

• Inspects finished goods returned on new product RMAs and upgrades hardware/firmware to get items ready to return to stock
• Diagnoses and repairs complex electronic problems for sensors returned on RMAs
• Uses a combination of electronic schematics and engineering resources to discover the root cause of failures in electronic circuits
• Uses well‑rounded knowledge in the use of multimeters, oscilloscopes, and function generators to document problems on sensors that are returned on RMA
• Uses multiple software programs to aid in the analysis of sensor operation and repair
• Performs special functional tests to ensure returned products are operating to specification
• Gives recommendations on warranty coverage using results of analysis
• Communicates with the Customer Service Team to get complete information on why a sensor was returned on an RMA to ensure it’s fixed right the first time
• Writes Failure Analysis Reports for the Engineering Teams
• Assists the RMA coordinator with checking in new RMAs, issuing credit, and shipping items back to customers

Required:

• Associate’s Degree in Electronics or Engineering related field
• Significant technical experience in a quality role that involved failure analysis
• Ability to interpret blueprints, drawings, and schematics to determine the basic function of an electronic circuit
• Good knowledge of the operation of basic electronic components; such as diodes, transistors, FETs, resistors, capacitors, inductors, transformers, and ICs
• Good knowledge of how to operate basic electronic testing devices; such as multimeters, oscilloscopes, function generators, and power supplies
• Ability to work under pressure for throughput while maintaining quality standards
• General proficiency with Microsoft Word and Excel
• Strong attention to detail and strong analytical skills
• Excellent written and verbal communication skills

• Sit for up to 8 hours per day
• Exposed to a computer screen for up to 8 hours per day
• Utilize a computer mouse, keyboard, computer, and other standard office equipment
• Required to talk or hear frequently

• Corporate office environment – indoor and climate‑controlled

Reasonable accommodations may be made to support individuals with disabilities.

This job description reflects management’s assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.