Sr. Servicenow Developer

Sr. Service Now Operations Engineer

Expert level understanding of Service Now.

Sr. Service Now Operations Engineer is responsible for performing systems support activities (platform enhancements, platform engagements, etc.) and required participation in an on-call rotation (working incidents/requests) for support of systems outside of normal business hours.

Follows documented procedures in the code migration process while ensuring service availability and general best practices are adhered to.

Serve as Lead Service Now operations engineer responsible for implementing/using best practices as pertains to platform maintenance, stability, troubleshooting, upgrades, clone downs, etc.

Ensure overall systems availability via good understanding of monitoring tools, thorough troubleshooting, code migration discipline and responsiveness in root cause analysis.

Understand the large-scale thinking and approach needed for success of the platform.

Work with Capability Owners and Platform Customers to translate their business challenges into actionable operational tasks.

Proactively stay on top of new capabilities in the platform and educate team members and customers.

Assist other Software Engineers on Scrum team with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work.

Good faith estimates of work engagements for various requests for self and team to enable prioritization as well as innovation.

Assists other Operations Engineers on assigned weekly roles and work engagements with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work.

Serves as a technical lead contributing to and directing the operational efforts of engagements such as clone downs, upgrades, vendor network upgrades, post incident reviews, platform monitoring and analysis, etc.

Mentors junior and mid-level Operations Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.

Participates in recruiting, interviewing, and hiring of new software engineering resources.