Technical Support Engineer

Overview

Electric Machinery Company, a division of WEG Electric Corp. – Minneapolis, Minnesota

Position: Technical Support Service Engineer
Department: Service

Primary Objective of Position: Provide technical support related to the motor, generator, control, and related WEG products; create and process warranty claims.

• Provide technical support to customers, interfacing with the engineering, commercial, and quality teams as necessary
• Resolve service requests effectively, and promote strong customer relationships
• Analyze field data, recommend corrective action, and write and edit service reports related to warranty work
• Organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material
• Be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users
• Deliver client training pertaining to EM products and services
• Other duties may be assigned by management to meet business needs

• B.S. degree in Electrical, Industrial, or Mechanical Engineering
• Demonstrated sense of urgency to affect timely response and resolution to customer requests
• Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers
• Demonstrated project management skills, including direction of technical and non-technical staff and customers
• Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time
• Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence
• Computer literate with knowledge of current operating systems and software common to business applications including SAP, MS Outlook, Word, Excel, PowerPoint, Project

• Physical ability to travel freely within manufacturing and office facilities
• Climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner
• Ability to climb a ladder, use scaffolding or catwalks to service machinery
• Ability and willingness to wear fall protection equipment
• Physical ability to lift and carry 25 pounds
• Physical ability to travel via public, commercial or personal transportation
• Must possess an insurable driver’s license and a valid Passport or be able to obtain a Passport

Pay: $80,000 - $90,000