Café Ambassador- Mall of America

As a Café Ambassador at Capital One, you’ll be at the heart of the Capital One community. You’ll introduce café guests and customers to our best‑in‑class services, create memorable experiences, and drive brand awareness at our cafés. Every day is an opportunity to introduce people to Capital One and help make financial freedom a reality for everyone in our community.

• Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome.
• Proactively engage with customers and the community in all areas of the Café, whether you’re helping people with tech challenges, showing off our services and products, or having deeper conversations about their financial journeys.
• Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources.
• Be a team player and work with an energized team of Ambassadors, helping to inspire teammates as they inspire you.
• Stay curious, adaptable, and have a desire to learn and grow through self‑development.
• Continually learn new digital and technical skills.
• Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café.
• Volunteer within the community and be an advocate for financial literacy.

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.

• Associate’s degree.
• 2+ years of Retail or Customer‑facing experience.
• Proficient in G‑Suite.
• Strong written and oral communication skills.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Minimum and maximum full‑time annual salaries for this role are listed by location. For Bloomington, MN: $47,840–$55,016 for Café Ambassador. Candidates hired in other locations will be paid according to that location’s pay range.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace and will consider qualified applicants with a criminal history in a manner consistent with applicable laws.