Lot Auditor - Minneapolis, MN

Parking Management Company (PMC) is a national leader in hospitality-focused parking services, headquartered in Nashville, Tennessee. PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across the hotel, resort, healthcare, and event industries.

The Lot Attendant / Lot Auditor ensures a smooth, safe, and organized parking experience for guests. This role involves directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure.

Deliver excellent customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.

• Ticketing & Payments: Issue tickets, handle payments accurately, and track money and paperwork responsibly.
• Reporting & Documentation: Complete shift logs, track tickets and revenue, and document parking activity.
• Administrative Support: Label keys, record vehicle details, and maintain organized records of parked cars.
• Security & Compliance: Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
• Lot Maintenance: Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
• Customer Service: Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
• Teamwork & Communication: Use radios appropriately, stay in contact with the team, and support a positive work environment.
• Professionalism & Attendance: Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.
• Additional Duties: Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

A high school diploma or GED is required. Previous customer service experience is preferred, but a positive, helpful attitude is essential. Candidates must pass a background check, maintain a clean driving record, and possess a valid driver’s license with reliable transportation.

• Valid driver’s license and reliable transportation.
• Clean motor vehicle record with no more than three moving violations in the past three years.
• Successful completion of a background check, maintained throughout employment.

Must be able to stand, walk, and lift up to 50 pounds for extended periods. Comfortable working indoors and outdoors in various weather conditions. Schedule flexibility is essential, with shifts that may include nights, weekends, and holidays.

Team members may need to use a personal cell phone for work-related communications or to access mobile apps. Reimbursement will be provided in accordance with company policy.

• Health Benefits – Medical, vision, and dental insurance.
• Supplemental Insurance – Life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off & paid training.
• Tuition assistance through Belleview University.
• Nationwide discounts through Perks at Work.
• Military-friendly employer.

All non-exempt positions will receive overtime pay (when applicable). Employment with PMC is at-will. This role is a non-exempt position under the Fair Labor Standards Act (FLSA).

PMC complies with all state-specific paid leave requirements, including sick leave and family leave.

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description may be periodically reviewed and modified as necessary.

Job Title: Lot Auditor
Department: Commercial Parking Division / Hotel Self Parking Division
Direct

Reports to:

Commercial Parking Manager / Hotel Self Parking Manager
Schedule: Full Time / Part-Time
Status: Non-Exempt
Compensation: Hourly base rate (rates vary by market)