Event Manager - Sports and Entertainment Venue Operations

Are you energized by live events, fast-paced environments, and leading teams that deliver unforgettable experiences?

BEST Crowd Management is seeking a dynamic Event Manager to oversee on-site operations for a major venue in Minneapolis, MN. In this role, you’ll lead event supervisors and staff, coordinate operational planning, and ensure every event runs safely, efficiently, and seamlessly.

If you thrive in environments where no two days are the same and enjoy being at the center of large‑scale events, this opportunity is for you.

• Competitive Salary: $55,000 - $62,500 / year
• Vision insurance
• 401(k) with company match
• Paid time off
• Other benefits
• Work Location:
  
  Minneapolis, MN, at the heart of our operations, ensuring security and safety

As an Event Operations Manager, you will oversee and coordinate the execution of event operations while ensuring exceptional client and guest experiences.

• Coordinate and oversee all aspects of event day operations
• Support operational planning and execution for events at the venue
• Assign and direct work tasks for Event Supervisors, Event Staff, and Event Security
• Ensure all operations meet client expectations and BEST Crowd Management standards

• Supervise, coach, motivate, and train Event Supervisors
• Support recruiting, hiring, onboarding, licensing, and training of event staff
• Conduct performance evaluations and provide recommendations for staff development
• Assist with scheduling and workforce coordination

• Maintain strong relationships with venue leadership and clients
• Respond to client requests and operational needs during events
• Ensure excellent service delivery and customer satisfaction

• Identify and report operational issues or incidents during events
• Respond to emergencies or operational challenges as they arise
• Assist with incident reporting and investigations when required
• Communicate critical information to leadership and client partners

• Support the development and implementation of Standard Operating Procedures
• Conduct on-the-job training for staff and supervisors
• Ensure operational areas are organized, maintained, and compliant with company standards

• 1–3 years of professional experience in event operations, security, venue operations, or a related field
• At least 1 year of customer service, security, or event operations experience
• Strong leadership and team management skills
• Excellent communication skills (written and verbal)
• Ability to make sound decisions and exercise professional judgment in fast-paced situations
• Ability to pass a background check

• Evenings
• Holidays
• Event nights and occasional overnight operations
• Candidates must be able to monitor and respond to time-sensitive communications from clients, staff, and leadership.

This role involves working in active event environments and may include

• Standing or walking for extended periods (up to 10 hours)
• Occasionally lifting, pushing, or pulling up to 45 lbs
• Working indoors and outdoors in varying weather conditions
• Occasional climbing, bending, or working in confined spaces

BEST Crowd Management is a leader in crowd management and event security services, supporting some of the most exciting venues and live events across the country.

When you join BEST, you become part of a team that plays a critical role in creating safe, memorable experiences for thousands of fans and guests.

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

It is also the policy of BEST Crowd Management not to honor requests to assign employees on the basis of sex or any other classification protected by law, unless such a request is based on a bona fide occupational qualification for that assignment.