Luminary Arts Center Front of House Associate

Overview

Position Title: Luminary Arts Center Front of House Associate
Department: Administration
Reports to: Luminary Arts Center Assistant Director
Status: Part-time, non-exempt
Hours: Tuesday – Sunday, primarily nights and weekends, variable, typically 5-15 hrs/wk
Hourly wage: $18.00 General

Organization background

Minnesota Opera’s vision and mission is to sing every story and to change lives by bringing together artists, audiences, and community, advancing the art of opera for today and future generations. We aim to inspire hope, empower all voices, and strengthen bonds between people of all backgrounds and identities. Minnesota Opera commits to anti-racist and anti-oppressive practices through actions such as acknowledging racism, promoting anti-racist values, and developing tools for social justice in education, production, promotion, and experience of opera.

The Front of House Associate (FOH Associate) is a part-time position providing excellent customer service to Luminary Arts Center (LAC) patrons by creating a welcoming environment, serving concessions, handling money (cash and credit cards, but no checks), supervising patrons within the theater, and assisting with parking lot facilitation on a rotating basis. The FOH Associate will have excellent customer service ability, knowledge of current LAC performances and concessions, and the ability to stay calm during intermission and in emergencies.

• Provide exceptional, concierge-style customer service for patrons at the Luminary, during performances and events.
• Provide clear and accurate information to patrons regarding policies, parking, current performances, and concessions offerings.
• Serve as a Minnesota Opera ambassador by facilitating and filling orders.
• Ensure all state and federal laws are followed when serving and/or handling alcohol and food.
• Maintain patron safety through knowledge of LAC safety and security procedures.
• Assist with parking lot signage, receiving payments, and checking for appropriate vehicles as needed on a rotating basis.
• Make recommendations to help build patron affinity.
• Field customer service issues, record feedback, and communicate pertinent information to managers.
• Assist with maintenance of the Luminary Arts Center.
• Contribute to team projects by completing related tasks as needed.

• This position requires frequent evenings and weekends with scheduling flexibility.
• Must be over 21 years of age.
• Must be able to move through the LAC comfortably and frequently; this role is not desk-based.
• Must be able to lift 40 lbs.
• Must be able to position self to pick up objects from floor, retrieve items from lower shelves, and bring to counter height and perform similar movements.
• Reliable transportation to the LAC is required.
• This position is in-person at the LAC on a regular basis.
• Must be certified to sell and handle alcohol; MN Opera provides training for those who do not already possess certification.

• Exemplary customer service and sales ability (required).
• Commitment to Minnesota Opera’s anti-racist, anti-oppressive mission.
• Engaging personality with strong work ethic, discretion, maturity, and composure.
• Knowledge of handling orders through Square (preferred).
• Enthusiasm for working with a wide variety of art forms, organizations, and audiences.
• Front of house, service, hospitality, or retail experience (preferred).
• Strong communication, quantitative, and organizational skills.
• Ability to stay calm in high-pressure or emergency situations.

• Minnesota Opera is willing to teach policies and procedures specific to Luminary Arts Center and MN Opera, Square sales system, and alcohol serving/food handling procedures.

Minnesota Opera connects people in pursuit of an empathetic, equitable, and joyful life, advancing the art and experience of opera by working toward a inclusive vision to sing every story. Applications from Black, Indigenous, People of Color, women, persons with disabilities, the LGBTQIA+ community, and others are encouraged to contribute to further diversification of ideas at Minnesota Opera.

Please note:

If hired, candidates will be expected to reside within commuting distance of the Luminary Arts Center or relocate prior to starting work.

Visit (Use the "Apply for this Job" box below). and follow the instructions in the position announcement/job summary. Complete the Self y and then proceed to the application page to submit your application with a cover letter and resume. Self n is seen only by the HR Director; application materials are forwarded to the search team. Alternatively, you may mail your cover letter and resume to:

Minnesota Opera
Attn:
Victoria Pollock, Luminary Arts Center Assistant Director
620 N. First Street
Minneapolis, MN 55401

Applications will be reviewed on a rolling basis and the positions will be open until filled.