Usher Level 1 Part-Time; Casual

Description

Reports to: House Manager

Compensation: $16.47 per hour

Benefits: Non-Benefits Eligible

This position is covered by a collective bargaining agreement with IATSE Local 13.

Schedule: The needs of this position are defined as  Casual.  Casual employees work on an intermittent basis and are scheduled as needed. Casual employees must work at least one (1) scheduled shift during two (2) scheduling periods in which work is offered to them in at least one (1) of the scheduling periods; this means working a minimum of (1) shift a month.

Hours are reflective of the dynamic schedule of the theater.

Please note:
This position works year-round and is not a summer-only position. You must be able to continue working beyond mid-September 2026.

The Usher provides excellent customer service to all stakeholders of the Guthrie. This position has a complete understanding of all areas of the specific Usher level, strong record of attendance and punctuality, performs all the tasks required with little or no direct supervision and will work independently in various theater areas as assigned. All employees are expected to center, model and champion the Guthrie’s core values of Artistic Excellence;
Community;
Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility.

The Guthrie is an Equal Opportunity Employer. We are committed to building an equitable environment that finds strength in diversity of identity, experience and perspective. We are dedicated to hiring and developing talented teams which are inclusive and welcoming to individuals with different backgrounds, thoughts, and abilities. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

The Usher role has four levels with continued learning and growth opportunities. Each level builds from the previous level. Progression to the next level is dependent upon whether a next level position is available. To advance you must be proficient in the skills and knowledge required in each level, have a strong attendance record and a history of punctuality. As this position progresses to the next level there will be an increase in the hourly rate.

Reasonable accommodations will be made as needed to perform the duties of the job at each level.

• Attend training and orientations for Level 2 duties

• Serve as a resource for patrons, guests, and staff to ensure a positive experience for all during the full performance / event experience.
• Cross train in all duties and responsibilities of lobby greeting, ticket scanning and seating roles.
• Guide and direct patrons to correct theater, seat location and other building amenities.
• Set up signage and equipment near theater entrances.
• Read and verify ticket information at correct theater entrance.
• Ensure that everyone entering a performance has a valid ticket.
• Scan tickets using handheld electronic ticket scanner.
• Safely guide patrons to seats during pre-show seating, mid-show seating opportunities and scene changes/transitions in low lighting conditions.
• Minimize disruptions at the theater doorways by assisting patrons as they enter and exit and ensure doors close quietly.
• Reset and prepare theater and lobby spaces for next performance, including but not limited to restocking program stands, stuffing or stickering programs with event information, putting away performance signage/equipment, properly disposing of loose trash and recycling items, and alerting House Manager of other cleaning needs.
• Collaborate with performance’s Usher team, volunteers, House Manager, Box Office, Guest Services, and Public Safety staff as needed to best resolve patrons’ requests and access needs.
• Complete Ill Patron / Medical Emergency Communication Training
• Implement proper safety and security procedures in the event of a medical emergency, or if there is interruptive or disruptive behavior.
• Communicating appropriate information to patrons, guests, and staff in a calm and productive manner.
• Guide patrons, guests and staff to emergency exits and areas of rescue as…