South Metro Service Advisor - Walser Automotive (No experience required - We will train

Service Advisor

Walser South Metro | Burnsville & Bloomington Full-Time Base Salary: $36,000-$40,000 + Incentives Typical Earnings: $70,000-$100,000+ No Automotive Experience Required

Service Advisors are the primary point of contact for guests throughout the service experience. This role coordinates communication between customers and technicians, sets expectations regarding repairs, costs, and timelines, and ensures an exceptional customer experience from check-in through vehicle delivery. At Walser, we hire for character, communication skills, and a willingness to learn. Automotive knowledge can be taught. Honesty, reliability, and customer focus are what matter most.

Walser Burnsville Honda Mitsubishi Nissan Subaru Mazda Walser Bloomington Toyota Buick GMC

Compensation Base salary of $36,000-$40,000 annually Incentive earnings available Typical total annual earnings range from $70,000-$100,000 Top performers earn six figures Schedule Full-time position Early mornings and some Saturdays required

• Welcome customers and provide a positive service experience
• Conduct vehicle walk-arounds and document mileage and VIN information
• Create and manage repair orders from start to finish
• Set clear expectations regarding service timelines and repair costs
• Serve as the liaison between technicians and customers
• Translate technical findings into customer-friendly explanations
• Prepare and present repair estimates and obtain approvals
• Coordinate with service technicians and parts departments
• Proactively communicate service updates and delays
• Follow up with customers to build long-term relationships and repeat business
• Assist with vehicle staging and customer transportation needs
• Uphold Walser's Core Values:
  Do the Right Thing Lead by Example Display Positive Energy Be Open Minded

Walser provides paid training and ongoing coaching. You'll learn:
How to write repair orders Product knowledge across multiple vehicle brands Service timelines and repair pricing Video inspection and estimate tools How to explain technical repairs in clear, simple language

Required Strong customer service mindset Ability to learn quickly and accept coaching Excellent verbal and written communication skills Strong attention to detail and accuracy Ability to work with urgency while remaining composed Beginner to intermediate proficiency with Microsoft Office (Outlook, Excel, and Word) High school diploma, GED, or equivalent work experience Valid driver's license with an acceptable driving record Preferred (Not Required) Automotive experience Dealership experience Technical background College degree Bilingual abilities Bilingual candidates are strongly encouraged to apply.

Languages such as Spanish, Hmong, Somali, and others help us better serve our diverse customer base. Successful Service Advisors often come from:
Restaurants and hospitality Retail Customer service Call centers Skilled trades These backgrounds develop strong communication skills, problem-solving abilities, and the capacity to perform well in fast-paced environments.

Health & Wellness Medical, dental, and vision insurance through Blue Cross Blue Shield Health Savings Account (HSA) Flexible Spending Account (FSA) Company-paid life insurance Employee Assistance Program (EAP) Financial Benefits 401(k) with employer match Paid Time Off (PTO) Employee discounts on products and services Employee referral bonuses Career Development Internal promotion opportunities Defined career paths Mentorship and ongoing leadership support Additional Benefits Fertility and adoption assistance up to $10,000 Paid Walser-branded clothing program Employee Resource Groups:
Women of Walser Drive with Pride Asian Hmong Alliance Veterans at Walser Volunteer opportunities through the Walser Foundation

This position works in a service drive environment and requires:
Standing and walking throughout the day Safety eyewear in designated areas Slip-resistant, hard-toed footwear in the shop Ability to thrive in a fast-paced setting

For more than 70 years, Walser Automotive Group has been committed to putting people first. As a family-owned organization with 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois, Walser invests in employees, customers, and communities through the Walser Foundation and various charitable initiatives. Walser Automotive Group is an Equal Opportunity Employer (EOE/Veterans/Disabled/LGBTQ+).