Concessions Lead

POSITION SUMMARY The Concessions Lead plays a key leadership role within the Front of House (FOH) team, serving as the primary point of contact for all concession-related operations during public performances. This position ensures efficient sales, accurate cash handling, proper inventory management, and a clean, inviting concessions environment. In addition to maintaining exceptional customer service standards, the Concessions Lead oversees and supports FOH Associates working concessions, provides training and guidance to new team members, and communicates regularly with the FOH Manager regarding operations and staffing.

This role also contributes to the overall success of performances by assisting with general FOH responsibilities as needed, helping to create a safe, inclusive, and enjoyable experience for all patrons.

This position reports to the Front of House Manager.

ESSENTIAL FUNCTIONS Concessions

Lead all concession operations during performances, ensuring timely setup, efficient service, and clean closure

Accurately count cash and reconcile drawers/registers before and after shifts; prepare nightly deposits and required paperwork

Monitor stock levels and coordinate restocking; proactively communicate with the FOH Manager regarding inventory needs

Maintain a clean, organized, and compliant concessions area at all times

Assign tasks and guide FOH Associates working in concessions and/or merchandise roles, ensuring clarity in responsibilities

Train and onboard new Concessions Leads, primarily through shadowing during performance shifts, and provide timely progress updates to the FOH Manager Collaborate with the FOH Manager to generate sales reports, resolve discrepancies, and improve operational efficiency

Ensure compliance with safety, food handling, and alcohol service protocols during concession operations

Demonstrate dependable, timely attendance for scheduled shifts and follow call-out procedures per CTC policy and applicable law Patron Services Participate in lobby, theatre, and concession stand setup before each performance

Provide friendly and informative service by scanning tickets, assisting with seating, and responding to patron inquiries

Operate Square sales system efficiently at concessions and gift shop stations pre-show, during intermission, and post-show Support patron egress post-performance, ensuring a safe and welcoming environment

Assist with cleaning and restocking of theatre, concessions, and gift shop for subsequent performances

Represent CTC professionally at events and training sessions; project a positive brand image at all times

Actively promote a safe, inclusive, and welcoming atmosphere for all guests and staff

Represent Children’s Theatre Company at both internal and external events as requested

Attend trainings and meetings as required

Perform other duties as assigned by the Front of House Manager and/or Performance Supervisor Project the brand image of CTC through actions and behaviors at events and at the theatre

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies

Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

Competency Requirements Collaboration – Ability to work with others and be a positive team member contributing to a positive culture

Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing

Coping under pressure – Ability to maintain a calm demeanor and make sound decisions in the…