Cash Receipt Specialist

Job Description:

With more than 80 years in business and 16 offices (and growing!), Ryan offers comprehensive commercial real estate solutions to customers across the US. We bring a collaborative, relationship-driven approach to delivering spaces where people thrive and businesses succeed. Join a company with an outstanding culture and competitive benefits. At Ryan, we don't just build buildings - we build stories.

Ryan Companies US, Inc. has an immediate career opportunity for a Cash Receipt Specialist in its Minneapolis headquarters. We are seeking self-motivated and professional candidates to provide financial, contract administration and accounting support to the project management team with a clear understanding of Ryan's processes and procedures.

Some things you can expect to do:

Cash Receipts Entry - 75%

* Sort checks received for deposit and prepare for scanning, ensuring proper documentation and accurate deposit totals.

* Scan deposits to respective banks and verify confirmation of successful deposit transmission.

* Access multiple bank sites for capture of ACH, wire, & lockbox payments, ensuring all payment activity is identified and processed timely.

* Update Deposit Log for cash received vs cash posted, investigate timing differences, and resolve open items to ensure completeness and accuracy of daily cash posting.

* Post cash receipts to applicable software / database to update subsidiary ledgers, applying payments accurately to the correct tenant, property, lease charge type, and accounting period (rent, CAM, tax, insurance, utilities, late fees, interest, etc.).

* Utilize Versa Pay reporting and remittance detail to support accurate cash application, resolve short pays/overpays, and reduce unapplied cash balances.

* Record NSF Activity including tracking returned payments, updating tenant ledgers appropriately, and communicating required follow-up to Real Estate Management and Accounts Receivable stakeholders.

* Active Real Estate Management communication around cash application questions, including researching payment intent, clarifying remittance detail, and resolving discrepancies between tenant ledgers and payment activity.

* Perform accounts receivable analysis to support timely and accurate cash application, including identifying recurring late payers, payment trends, chronic deductions, and misapplied payments; coordinating with internal partners to resolve issues and prevent reoccurrence.

* Monitor and research unapplied cash and payment exceptions, maintain clear documentation of resolution steps, and escalate items that require lease interpretation, property manager input, or billing adjustments.

Cash Management Duties - 15%

* Serves as liaison between real estate accounting/management teams and banks for day-to-day activities including deposit activity, ACH/wire confirmations, and payment exception support.

* Communicates necessary funds transfers and daily cash activity needs to Treasury Analyst to support property funding requirements and account balance management.

* Establishes and maintains bank account information in accounting systems and other records. Routinely supports Master Banking Agreement (MBA) accounts and ensures banking records remain current and accurate.

* Downloads bank account reports from external sites and distributes to internal clients, including daily cash reports, lockbox files, and payment confirmations as needed.

* Receives, logs and resolves issues related to negotiable checks and electronic payments (ACH/Wire) including rejections/returns, incorrect remittance detail, stop payments, and deposit discrepancies. Identifies accounts to which funds will be applied and escalates unresolved items appropriately.

* Supports documentation and internal control requirements related to cash handling, including maintaining organized support for deposit activity and cash exceptions.

* Performs other office and administrative duties as assigned.

* May provide training and guidance to others, including backup support for cash processes, deposit procedures, and payment platform navigation.

* Performs other duties as assigned.

* Play active role/assist with cloud based tenant pay portal (Versa Pay) maintenance, set-up, and integration with ERP, including supporting adoption, troubleshooting tenant payment issues, monitoring portal activity, and coordinating payment file processing with internal teams.

Process Improvement - 10%

* Real Estate Accounting Team projects (Process Improvement), including improving consistency, speed, and accuracy of cash application processes.

* Maintaining and meeting annual goals, including quality, timeliness, and service expectations aligned to internal client needs.

* Miscellaneous special projects as they arise, including support during peak reporting cycles or transitions in banking/payment processes.

* Ryan volunteering / involvement.

* Promote cloud based tenant pay portal (Versa Pay) and discover ways to increase adoption/use, including partnering with Real…