Business Loan Servicing Specialist

The Business Loan Servicing Specialist supports the commercial lending function in compiling the information necessary to request loan documents, reviews documents for accuracy, and ensures all conditions have been met prior to loan closings. The Business Loan Servicing Specialist is responsible for the organization and completion of loan files after closing and supports the ongoing maintenance of the loan relationship and related documents.

• Responsible for collecting, compiling and inputting accurate loan documentation for all new and renewed loans.
• Maintains appropriate approval throughout the loan documentation process through closing and initial funding.
• Ensures compliance requirements are satisfied, approval conditions are met, collateral is collected with evidence of insurance when applicable, and documentation is properly executed prior to closing and funding a loan.
• Ensures appropriate loan related fees are assessed to the borrower and payments to related third parties are processed in a timely manner.
• Coordinates the communication between lender, borrower, and involved third parties when necessary throughout the loan closing process to ensure all parties have accurate information and are in agreement.
• Ensures collateral is collected and perfected at time of closing.
• Obtains, reviews, and archives loan documents including but not limited to financial statements, tax returns and business reports, credit reports, appraisals, flood determinations, lien searches, and loan covenants and conditions.
• Prepares tracking, checklists, coding, and set‑up forms for new, modified, and renewed loans, including FSA, BND, and SBA loan.

• Reviews daily reports to ensure loan maintenance accuracy.
• Processes loan advances and payments daily.
• Assists lenders and borrowers with requests for information or follow‑up on loan related items.
• Maintains loan origination platforms for accuracy on borrowers, loan terms, collateral, and tickler tracking.
• Completes follow‑up for miscellaneous monthly loan reporting and tracking items.
• Completes extra projects as assigned by management.

• Supports, advances and is responsible for meeting Premier Experience service standards.
• Assists with in‑branch customer services needs including but not limited to telephone, teller and account opening functions.

• Assists with completing special projects and assignments as required by department leadership.
• Actively participates in internal and external continuing education for mortgage loan operations and leadership.
• Has knowledge of company products and services.
• Has a working knowledge of Choice Financial’s policies and procedures and complies with them.
• Maintains complete confidentiality with regards to customer accounts, loans and bank relationships.
• Projects a positive image of Choice Financial when representing the organization.
• Actively supports management and organizational goals.
• Interacts with other employees to promote teamwork, communications, trust and respect.
• Adapts to meet the ever‑changing customer and community needs.
• Performs duties outside normal scope as assigned.

• Leads as a team player with excellent interpersonal skills and develops partnerships.
• Takes initiative by proactively identifying what needs to be done and acts.
• Communicates effectively with excellent written and oral communication skills.
• Promotes and administers change and accepts diversity.
• Exhibits problem‑solving, analytical thinking, and decision‑making skills.
• Fosters open communication.
• Follows policies and procedures.
• Proficient computer skills including Microsoft Office (Word, Excel, Access).
• Must work in an efficient, systematic way.
• Must display consistency, thoroughness, attention to detail, and strong organizational skills.
• Uses sound judgment in prioritizing tasks to work under tight deadlines.

• 2‑year degree in Accounting, Finance, Business Administration or related field or equivalent combination of education and/or experience in commercial loan operations.
• Has knowledge of commonly used concepts,…