Plan Manager-TPA

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

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• Currently have 3 openings on this team. ****

Please Note:
Work location for this role is FLEXIBLE!

Manages all aspects of specific TPA sponsored plans, maintain and enhance relationships with existing clients, and help to contribute to increased profitability. The individual will serve as a single point of contact and provide immediate resolution to customer inquiries through interaction with internal business partners.

• Services as primary customer contact for specific sponsored plans
• Resolves service and communication issues through direct contact with sponsors, other customers and internal functional units (money in, money out, technical services)
• Participates in relationship management with plan sponsors and customers.
• Collaborates with sales, record keeping and operations staff to ensure plan alignment
• Contributes to product development and process improvement efforts
• Directly resolves complex service and communications issues with customers
• Identifies and assists with plan retention opportunities, sponsors, distribution and TPAs.
• Other duties as assigned.

• 3+ years financial services industry experience
• Customer Services experience/skills
• OMNI experience required

• Bachelor's degree preferred

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.

Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $50,600 - $84,340 USD

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind:
To help you and your family be well and stay well.

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up…