Operations Associate II

What is the opportunity?

As an Operations Associate II, you will play a critical role in ensuring the accuracy, compliance, and integrity of essential documents and forms within our organization. Your responsibilities will include meticulously reviewing a variety of materials to verify proper completion, confirm alignment with system data, and ensure adherence to established policies and procedures.

This role demands strong attention to detail, exceptional critical thinking, and the ability to adapt to evolving requirements. By maintaining high standards of quality and efficiency, you will contribute directly to the smooth operation of our processes and the success of our team. Joining the established Document Processing team, you will have the opportunity to develop specialized expertise, enhance your analytical skills, and grow professionally in a dynamic and collaborative environment.

This position is ideal for individuals who thrive in detail‑oriented roles and are committed to delivering precise, reliable results.

• Provide second to none customer service to our clients via email and phone interactions
• Process requests via Salesforce, Workflow and AOS Docupace
• Complete daily reports that support Document Processing
• Attention to Detail:
  Ensure all tasks, documents, and communications are executed with precision, minimizing errors and maintaining high‑quality standards
• Review and validate documents for completeness, accuracy, and compliance.
• Compare submitted materials against system records to ensure consistency.
• Identify discrepancies, elevate issues, and support resolution efforts.
• Adhere to policies and procedures while maintaining confidentiality and data security.

Must-have

• 4‑year degree from an accredited university (or equivalent) OR high school diploma (or equivalent) AND 3 years of job‑related experience
• Demonstrated ability to learn new technology, critical thinking skills required to support escalated issue resolution and/or oversight requirements associated with exception‑based complex processes
• Ability to handle multiple priorities in a fast‑paced and deadline‑driven environment with a high attention to detail and ability to maintain confidentiality
• Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
• Proficient computer skills in Microsoft‑based software products including Word, Excel, Outlook, and Access

Nice-to-have

• Experience with in the document review
• Previous experience in the securities, banking or finance industry preferred
• Ability to integrate Excel and Access databases into daily work
• Knowledge of Broadridge is preferred

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good‑faith expected salary range for the above position is $45,000 - $70,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company‑matching contributions; health, dental, vision, life and disability insurance;

and paid time‑off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and play a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Active Learning, Communication, Critical Thinking, Customer Service,…