Operations Specialist Senior, Bankruptcy

Job Summary

Under limited supervision, assists with handling problem accounts and answering team member processing questions. The Bankruptcy Specialist Senior must be organized and detail oriented to ensure proper handling of bankruptcy accounts in accordance with the bankruptcy code and federal regulations that govern the student loan program and department procedures.

• Reviews and approves accounts that are determined to be eligible for write‑off and refunds.
• Trains other specialists on bankruptcy tasks, court filings and account discrepancy reviews.
• Researches and resolves account resolution requests for completeness and quality for internal and external contacts.
• Responds to incoming telephone calls (regarding both ED and ECMC accounts) from debtors, trustees, courts, and attorneys providing detailed loan information and answering questions concerning student loan regulation/Common Manual policy and bankruptcy code in a professional, courteous manner.
• Assists with auditing employees’ work production to ensure accuracy and compliance.
• Prepares departmental reports and assists with audits.
• Ensures compliance with all policies and procedures.
• Maintains clear, concise and accurate documentation of all action taken on borrowers’ accounts, including calls received.
• Maintains up‑to‑date knowledge of the differences between ED and ECMC policies and procedures concerning bankruptcy and student loan accounts.
• Maintains thorough working knowledge of bankruptcy laws, privacy acts and federal regulations that govern the student loan program.
• Corresponds with borrowers, trustees and/or attorneys, explaining complex bankruptcy and student loan issues in clear, concise language.
• Reviews accounts to determine borrower’s eligibility for additional Title IV funding.
• Maintains up‑to‑date knowledge of IRS Offset policies and refund protocol.
• Performs other duties and responsibilities as assigned.

Required Qualifications

• High School diploma or GED
• 3+ years of relevant work experience
• Basic proficiency in Microsoft Office suite

Preferred Qualifications

• Prior experience working in the bankruptcy department
• 1 year of experience drafting written communication and communicating verbally to internal and external customers
• 1 year of work experience in the student loan industry
• Working knowledge of student loan industry regulations
• Knowledge of FFELP and bankruptcy laws, regulations and requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The hourly pay range for this position is $25.00–$28.00. This position is classified as hybrid and requires attendance on designated in‑office days.

• Health & wellness benefits:
  Medical, dental, and vision insurance plan options, with a generous employer subsidy.
• Company‑paid life & disability insurance, pre‑tax flexible spending accounts and robust wellness programs.
• Financial benefits:
  
  Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits:
  Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre‑tax.

ECMC Group participates in E‑Verify to verify authorization to work in the U.S. All persons hired with ECMC Group and its affiliates will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.