Cash Management Flex - Cash Deposits Primary

Job Description

The Cash Management Flex Role - Cash Deposits Primary position is responsible for providing excellent, accurate and timely customer service to RBC Wealth Management (RBC WM) branches & complexes, C&C (Custody & Cleaning), Operations and Corporate areas for cash operations and deposit related requests and reports, as well as reconciliation of bank accounts, department general ledgers and phone queue support.

This role also supports the broader Treasury Operations team by cross‑training and assisting in other key functions, including money market settlements, sweep fund transactions, domestic and international wire request reconciliation and processing.

• Accurately and efficiently process cash operations and deposit reconciliation, check/ACH returns and various requests related to Treasury Operations.
• Accept and process returned funds transactions.
• Utilize various vendors, Microsoft 365 and RBC applications to complete tasks, review reports and process transactions.
• Research complex requests ranging from suspected fraud to check/ACH returns as necessary.
• Cross‑train in and provide backup support in the following areas:
• International and Domestic Wire Processing Requests—initiating, verifying, and reconciling transfers.
• Money Market Settlements—recording and confirming money market transactions.
• Sweep Funds—monitoring and executing account sweeps in accordance with established agreements.
• Maintain detailed and accurate records of all transactions in compliance with internal and external audit requirements.
• Identify and recommend process improvements to enhance efficiency, accuracy and customer service.
• Participate in department projects, audits and testing of new systems or procedures as needed.
• Provide excellent internal and external customer service, responding to inquiries professionally and promptly.
• Perform other duties as assigned.

• High school diploma or equivalent required; associate’s or bachelor’s degree in finance, accounting or related field preferred.
• 1–3 years of experience in wire processing, cash management or related banking operations strongly preferred.
• Working knowledge of banking regulations (e.g., Reg E, OFAC, BSA/AML) and payment systems (Fedwire, SWIFT, ACH).
• Strong attention to detail, with the ability to work quickly and accurately under time constraints.
• Excellent communication skills, including strong verbal and written customer service abilities and demonstrated organizational capability.
• Adaptability and willingness to learn new processes in a fast‑paced, team‑oriented environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and banking operations systems.
• Ability to handle multiple priorities in a fast‑paced, deadline‑driven environment while maintaining confidentiality.
• Ability to work well under pressure in a deadline‑oriented environment.
• Ability to independently manage daily fluctuations in workload and prioritize to meet department needs.
• Banking, brokerage operations or related experience.

• 4‑year degree from an accredited university in business, finance or related field.
• 4+ years of business, finance, customer service and/or accounting/securities experience.
• Securities licensing (SIE/S99).

We thrive on challenge, progressive thinking and collaboration to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference and achieving mutual success.

• A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions and stock where applicable.
• Leaders who support development through coaching and management opportunities.
• Ability to make a lasting impact.
• Work in a dynamic, collaborative, progressive and high‑performing team.
• Flexible work/life balance options.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Expected salary range for this position is $50,000–$80,000 based on experience, skills, registration status, market conditions and business needs.

You have the potential to earn more through RBC's discretionary variable compensation program, which may increase total compensation if the business meets performance targets and you meet individual goals.