Cash Management Flex – Cash Deposits Primary

The Cash Management Flex Role – Cash Deposits Primary position is responsible for providing excellent, accurate, and timely customer service to RBC Wealth Management (RBC WM) branches & complexes, C&C (Custody & Cleaning), Operations and Corporate areas for cash operations, deposit related requests and reports, as well as bank account reconciliation and phone queue support.

• Accurately and efficiently process cash operations and deposit reconciliation, check/ACH returns, and various Treasury Operations requests.
• Accept and process returned funds transactions.
• Utilize various vendors, Microsoft 365 and RBC applications to complete tasks, review reports, and process transactions.
• Research complex requests ranging from suspected fraud to check/ACH returns.
• Cross‑train and provide backup support for International and Domestic Wire Processing, Money Market Settlements, and Sweep Fund transactions.
• Maintain detailed and accurate records of all transactions in compliance with internal and external audit requirements.
• Identify and recommend process improvements to enhance efficiency, accuracy, and customer service.
• Participate in department projects, audits, and testing of new systems or procedures as needed.
• Provide excellent internal and external customer service, responding to inquiries professionally and promptly.
• Participate in various department projects as a subject matter expert, providing meaningful feedback and contributions to system changes and enhancements.
• Perform other duties as assigned.

• High school diploma or equivalent required;
  Associate’s or Bachelor’s degree in Finance, Accounting, or related field preferred.
• 1–3 years of experience in wire processing, cash management, or related banking operations strongly preferred.
• Working knowledge of banking regulations (Reg E, OFAC, BSA/AML) and payment systems (Fedwire, SWIFT, ACH).
• Strong attention to detail, with the ability to work quickly and accurately under time constraints.
• Excellent communication skills, including strong verbal, written, and customer service abilities; demonstrated organizational capability.
• Ability to adapt and willingness to learn new processes in a fast‑paced, team‑oriented environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and banking operations systems.
• Ability to handle multiple priorities in a deadline‑driven environment with high attention to detail and maintain confidentiality.
• Ability to independently manage daily fluctuations in workload and prioritize to meet department needs.
• Banking, brokerage operations, or related experience.

• 4‑year degree from an accredited university in business, finance or related field.
• 4+ years of business, finance, customer service and/or accounting/securities experience.
• Securities Licensing (SIE/S99).

• A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leadership support through coaching and development opportunities.
• Opportunity to make a lasting impact on clients and communities.
• Dynamic, collaborative, progressive, and high‑performing team environment.
• Flexible work/life balance options.
• Challenging work and opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across the business.

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management.

Address: 250 NICOLLET MALL:

MINNEAPOLIS

City:
Minneapolis

Country:
United States of America

Work hours/week: 40

Employment Type:

Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type:

Salaried

Salary Range: $50,000 - $80,000 (base salary), exclusive of bonus and benefits such as 401(k) match, health, dental, vision, life, and disability insurance, and paid time‑off plan.

We believe an inclusive workplace that has diverse perspectives is core to our continued growth and success. RBC strives to create a workplace based on respect, belonging, and opportunity for all.