Credit And Collections Specialist

Credit and Collections Specialist

The Credit and Collections Specialist manages customer receivables, supports credit management activities, and delivers high-quality customer service while ensuring timely collection of outstanding balances. This role works closely with customers, sales teams, and credit managers to resolve account issues, release credit holds, and support credit risk management across a defined territory.

• Collect customer receivables across the organization and ensure timely payment of outstanding balances.
• Assist customers with account inquiries and troubleshoot account balance issues in a professional and efficient manner.
• Support the credit management team by providing consistent coverage for credit-related matters during company business hours.
• Assist in reviewing and releasing credit holds in alignment with established credit policies and risk guidelines.
• Develop and maintain strong relationships with customers while balancing effective collections with excellent customer service.
• Partner proactively with sales associates to coordinate collection efforts and resolve customer account issues.
• Collaborate across the organization to communicate account status, credit concerns, and collection activities.
• Provide documentation and support for state and local sales tax audits, ensuring accuracy and timely responses.
• Set up new customer accounts accurately in the system and ensure proper credit and account configurations.
• Work in tandem with another Credit and Collections Specialist, sharing responsibilities and, after training, managing an assigned collections territory to avoid overlap.
• Utilize the ERP system and Excel to extract, review, and organize account and receivables data for reporting and analysis.
• Apply knowledge of credit laws, regulations, and credit risk management tools when handling customer accounts and collection activities.

• At least 1 year of experience managing credit for small to large customers.
• Background in the construction industry, such as electrical supply, distribution, or similar sectors.
• Hands-on experience with collections, accounts receivable, and credit management.
• Experience with new account setup and account configuration in a business environment.
• Strong customer service skills with the ability to handle inquiries and resolve account issues professionally.
• Knowledge and understanding of credit laws and regulations, including Truth in Lending, Fair Credit Reporting, and Fair Debt Collection Practices.
• Familiarity with credit risk management methods such as liens, payment bonds, joint checks, and personal guarantees.
• Ability to collaborate effectively with sales associates, credit managers, and other internal stakeholders.
• Comfort using ERP systems, particularly for receivables and credit management activities.
• Basic proficiency in Excel for tasks such as exporting data from the ERP system and organizing it in spreadsheets.

• Interest in expanding skills and growing within a credit and collections career path.
• Experience working in a regional or multi-location credit team environment.
• Ability to manage a designated territory of accounts and prioritize collection activities effectively.
• Strong communication skills, both written and verbal, for interacting with customers and internal teams.
• Attention to detail when preparing documentation for audits and when setting up or maintaining customer accounts.
• Adaptability to work closely with another specialist and share responsibilities in a coordinated manner.
• Motivation to contribute to a culture where employees are treated as stakeholders and can benefit from long-term financial programs such as employee ownership and retirement plans.
• Appreciation for benefits such as retirement savings programs, volunteer time off, and stable health benefits.

The credit team consists of five professionals located across multiple states, including credit managers and credit and collections support specialists. This role supports credit managers regionally within a designated territory and works closely with a peer specialist to divide responsibilities and avoid overlap.…