Payment Operations Lead

Payment Operations Lead

Park State Bank – Minneapolis, Minnesota, United States

Core values: GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, and INNOVATIVE. Mission: deliver exceptional client service, strategic banking solutions, and a community‑friendly experience.

The Payment Operations Lead serves as the day‑to‑day team coordinator and subject‑matter resource for payment operations, supporting ACH, wires, item processing exceptions, Treasury Management service setup, and assigned settlement functions. This role provides workflow oversight, quality control, training support, and escalation management while ensuring adherence to internal controls, regulatory requirements, and service standards. The Lead partners closely with the Payment Operations Manager to drive consistency, reduce errors/exceptions, and strengthen operational risk practices.

• Coordinate daily work assignments, queue management, and coverage plans to meet cutoffs and service levels.
• Perform regular daily department responsibilities consistent with a senior or experienced specialist.
• Serve as the first point of escalation for complex processing questions, exception items, and time‑sensitive client needs.
• Perform quality reviews on activities (e.g., wires, ACH exception handling, limit/parameter changes) per policy and approval authority, ensuring required documentation completed accurately and consistently.
• Maintain job aids and assist with procedure updates.
• Assist Payment Operations Manager in partnering with internal teams and vendors to resolve operational issues and implement improvements.
• Contribute to reporting (e.g., volumes, exceptions, aging, errors) and highlight trends/opportunities to the Manager.
• Maintain individual production standards while balancing lead and project duties.
• Serve as a reliable operational backup for key functions during absences or high‑volume periods.
• Monitor payment and Treasury Management queues and processing workflows to ensure timely task completion and adherence to service level agreements. Provide risk‑focused oversight of payment activities to safeguard against fraud.
• Stay informed of changes in payment regulations and industry best practices and implement necessary updates to ensure compliance.
• Assist with internal and external audits by providing relevant information and documentation.

Education

• High School Diploma or equivalent (required).

Experience

• 3–5+ years in payment operations or related banking operations; strong preference in Silver Lake core processing systems.
• Experience supporting or coordinating with third‑party fintech or payment service providers (e.g., ACH, wires, digital payment platforms).

Professional Certifications (Preferred)

• Accredited ACH Professional (AAP)
• National Check Professional (NCP)
• Accredited Payments Risk Professional (APRP)

Other

Skills and Abilities

• Strong communication skills
• Customer service focused
• Self‑motivated
• Maintain confidentiality of customer information
• Resourceful, well organized, and able to multitask
• Effective problem‑solving and decision‑making skills
• Strong attention to detail

• Timely execution of Rocks, To‑Dos, active participation in L10 meetings
• Demonstration of Core Values
• Adherence to bank policy and procedures

Work is performed largely within the bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and out‑of‑town/overnight business travel required.

Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required.

Parking State Bank is hiring for only one position, although this opportunity is posted in multiple markets.

NEMN Market: Hibbing, Chisholm, Cook, Mt. Iron & Biwabik
Duluth/North Shore Market: Hermantown, Two Harbors
Minneapolis Market: Minneapolis

$28–$30 per hour