Loan Processor

We are seeking a Mortgage Collections Specialist (Loss Mitigation) to join our servicing team. This role focuses on early-stage delinquency resolution and supporting borrowers through loss mitigation options to help prevent foreclosure while ensuring compliance with industry regulations. We are hiring for both entry-level and senior-level candidates, depending on experience.

• Schedule
  :
  Monday-Friday, 8:00am-5:00pm
• Location
  :
  New Brighton - 100% onsite for 3 months and then one day (WFH) after training
• Type
  :
  Temp to hire on permanent

• Make 20-30 outbound calls per day to borrowers with past-due mortgage payments
• Educate borrowers on repayment options and loss mitigation programs
• Send required documentation including Loss Mitigation packages, late notices, and breach letters
• Review accounts and determine pre-qualification for mitigation options
• Maintain accurate records of borrower interactions and account status
• Ensure compliance with FDCPA, CFPB, investor guidelines, and mortgage regulations
• Participate in performance tracking and team meetings
• Maintain confidentiality of borrower information

• 1-2 years of mortgage collections or loan servicing experience (3+ years for senior level)
• Knowledge of mortgage lending, servicing practices, and regulations
• Familiarity with FDCPA, CFPB, and investor guidelines
• Strong communication, problem-solving, and organizational skills
• Proficiency with MS Office and mortgage servicing software
• High school diploma or GED

• Experience with:
• FNMA SMDU, FHLMC Workout Prospector
• VALERI, FHA Connection, PACER, Home Tracker
• All Regs
• Medical Plans
  - Limited coverage with MEC, pharmacy benefits, virtual care, and emotional support
• Hospital Indemnity
  - Cash benefits for hospital stays, surgeries, and diagnostics
• Dental & Vision
  - Coverage for preventive, basic, and major services
• Accident & Critical Illness
  - Lump-sum or cash benefits for injuries and serious health conditions
• Life Insurance & Short-Term Disability
  - Income protection and family support (20+ hrs/week required)
• Earned Safe & Sick Time
  - Based on local/state rules
• Discount Clubs
  - Save on entertainment, travel, shopping, and more

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.