Trade and Supply Chain Operations Lead

• Leads and monitors control routines (complaints/redress, escalations, issue management) and drives root-cause remediation to prevent repeat customer and regulatory impacts.
• Provides independent subject matter expertise oversight across Trade & Receivables Finance Ops to improve decisioning, throughput, and ensure adherence to established procedures.
• Required to lead Regulatory interaction, strengthen key controls, and manage reconciliation breaks to reducing errors, losses, and rework.
• Mitigate risk to the bank and the customer to ensure customer satisfaction by collaborating across the organization to implement best practices globally
• Lead review of complex processes that require an in-depth evaluation of variable factors, leading to operational improvements
• Provide recommendations on existing policies, practices, and procedures
• Implement complex efforts including documentation, governing rules, internal policies, and credit risk implications
• Make decisions in complex and multi-faceted situations requiring understanding of rules and regulations, governing trade and supply chain products
• Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

• 5+ years of Trade Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• Experience with supply chain finance: including inventory finance, channel finance or import / export
• Experience with reviewing business procedures to assess risk and controls.
• Experience with data gathering and consolidation to create reporting
• Ability to manage multiple small to medium sized projects simultaneously
• Knowledge and understanding of project management process: creation of business cases, project initiation, development of business requirements, and identification of project milestones
• Ability to drive towards execution of project initiatives
• Ability to influence and collaborate across multiple levels of the organization from front line staff to Executive Committee.

Demonstrates expertise in Trade Services and Supply Chain Finance, with a strong focus on risk management, regulatory compliance, and operational improvements. Proven ability to lead complex projects, collaborate across organizational levels, and implement best practices to enhance decision-making and customer satisfaction.

• Trade Services Experience
• Supply Chain Finance
• Risk Assessment and Controls
• Project Management Process
• Regulatory Compliance

• Root-Cause Remediation
• Data Gathering and Consolidation
• Operational Improvements
• Documentation and Governing Rules
• Business Case Creation

• Collaboration
• Influencing
• Decision-Making
• Problem-Solving

• Trade and Supply Chain Products
• Customer Satisfaction
• Reconciliation Breaks
• Escalations
• Issue Management