Specialist, Operations I

Job Description What is the opportunity?

You will serve as a dedicated point of contact/liaison between money managers, registered advisors, branches, trading, settlements and other operation departments. You will provide assistance with rejection notifications that are received from the market centers and immediately notifying the field. You will assist with errors, problem executions, work with settlements to resolve trade issues and be available for all system down times.

Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

• Perform complex tasks within all policy and procedures, involving multi-tasking and prioritizing in a fast pace environment.
• Monitor multiple applications and understand the priority of each application/process.
• Answer phone calls for multiple business lines.
• Communicate effectively with a diverse group of equity traders, correspondents, money managers, and RBC Personnel by asking and answering questions in an accurate, professional, and timely manner.
• You would also assist with monitoring work volumes, daily reports and inventories.
• Work with other associates to resolve issues in a timely manner and notify supervisors of critical items or trends.
• Other duties and responsibilities as assigned.

• High school diploma or equivalent with three years of job related experience in business, finance, customer service and/or accounting/bookkeeping.
• Record of providing outstanding customer service in a faster-paced environment.
• Strong decision-making ability. Must be willing to strive to find solutions to client problems and issues.
• Position may involve a high degree of stress and pressure.
• Ability to handle multiple priorities in a fast paced and deadline driven environment
• Effective problem identification, analytical and resolution skills. Ability to gather and analyze relevant information clearly and effectively.
• Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
• Intermediate to advanced skills utilizing MS Excel.

• College degree.
• Series 7 and 63 or 66 licenses.
• Understanding of Equity and Option markets
• Strong understanding of RBC's back office systems (i.e. Broadridge, Fiserv APL, FIX connectivity, Salesforce).
• Prior experience working on a trading desk or trade operations.

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Challenging work
• A strong and diverse team
• Opportunity to build client relationships
• Variety of assignments
• Work life balance

The good-faith expected salary range for the above position is $50,000 - $80,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance;

and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

• Address: 250 NICOLLET MALL:
  
  MINNEAPOLIS
• City:
  Minneapolis
• Country:
  United States of America
• Work hours/week: 40
• Employment Type:
  
  Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type:
  
  Salaried
• Posted Date:
• Final date to receive applications: