Operations Specialist

What you will get to do as an Operations Specialist:

Act as the primary point of contact for Money Gram's partners, resolving complex issues related to reconciliation, research, risk, compliance, and customer inquiries, while managing the account base to meet department expectations.
Oversee the reconciliation of unmatched settlements for assigned financial institutions, ensuring timely resolution of discrepancies and compliance with daily priorities related to key accounts and Money Gram relationships.
Research and analyze item exceptions for customers and the department, resolving them within service level agreements, minimizing financial risk, and maintaining accurate documentation for auditing purposes.
Serve as the key contact for financial institutions, addressing high-dollar adjustments, reconciling complex accounts, and mitigating financial impact through effective resolution of discrepancies across internal systems and settlement files.
Collaborate with internal teams (sales, product, etc.) and external partners to identify and implement process improvements, driving operational efficiencies and enhancing service delivery.
Manage inventory levels at agent and supplier/warehouse locations, assign inventory ranges to agents, track destroyed or lost stock, assist with training new employees, and ensure outsourced functions meet SLAs and quality assurance standards.

What you will need to be successful

High School Diploma or GED required. Bachelor's degree in finance, Accounting, Business, or related field preferred.
4+ years of experience in bank operations, partner support, or financial services.
Experience in settlement reconciliation, inventory management, and troubleshooting technical issues.
Previous experience with Money Gram products, POS systems, or financial institutions preferred.
Strong analytical and problem-solving skills with the ability to resolve complex financial issues.

Experience with reconciliation processes, financial reporting, and settlement systems.
Ability to communicate effectively with internal and external stakeholders across multiple channels (phone, email, chat).
Detail-oriented with strong documentation and audit trail management skills.
Proficient in Microsoft Office (Excel, Word, PowerPoint) and other financial systems and applications.
Ability to manage multiple tasks, prioritize effectively, and work under tight deadlines.
Strong understanding of financial regulations, audit requirements, and risk mitigation practices.
Experience in driving process improvements and system efficiency.