Cash Management Flex Role – Wires Primary

Cash Management Flex Role – Wires Primary

The Cash Management Flex Role – Wires Primary position is responsible for providing excellent, accurate and timely customer service to RBC Wealth Management (RBC WM) branches & complexes, C&C (Custody & Cleaning), Operations and Corporate areas for:
Wires requests and reports as well as reconciliation of bank accounts department general ledgers and phone queue support. The Wire Processing Specialist is primarily responsible for processing incoming and outgoing domestic and international wire transfers accurately and efficiently in compliance with internal policies and applicable regulations. This role also supports the broader Treasury Operations team by cross-training and assisting in other key functions, including Automated Clearing House (ACH) transactions, deposit processing, disbursements, money market settlements, and sweep fund transactions.

What will you do?

• Process and verify wire transfer requests (domestic and international), ensuring accuracy, timeliness, and compliance with internal controls and regulatory requirements (e.g., OFAC, BSA/AML).
• Review and validate wire instructions, resolve discrepancies, and follow up with internal or external parties as needed.
• Monitor and reconcile daily wire activity, escalating issues when appropriate.
• Cross-train in and provide backup support in the following areas:
• ACH Processing – Initiating, verifying, and reconciling ACH debits and credits.
• Deposits – Posting and reconciling deposits to customer and internal accounts.
• Disbursements – Processing checks, payments, and related activities.
• Money Market Settlements – Recording and confirming money market transactions.
• Sweep Funds – Monitoring and executing account sweeps in accordance with established agreements.
• Maintain detailed and accurate records of all transactions in compliance with internal and external audit requirements.
• Identify and recommend process improvements to enhance efficiency, accuracy, and customer service.
• Participate in department projects, audits, and testing of new systems or procedures as needed.
• Provide excellent internal and external customer service, responding to inquiries professionally and promptly.
• Utilize various vendors, Microsoft 365 and RBC applications to complete tasks, review reports and process transactions.
• As necessary, research complex requests ranging from suspected fraud to check/ACH returns.
• Participate in various department projects as a subject matter expert and provide meaningful feedback and contributions to the projects, including testing and troubleshooting system changes and enhancements.
• Perform other duties as assigned.

What do you need to succeed?

Must-have

• High school diploma or equivalent required;
  Associate's or bachelor's degree in finance, Accounting, or related field preferred.
• 1–3 years of experience in wire processing, cash management, or related banking operations strongly preferred.
• Working knowledge of banking regulations (e.g., Reg E, OFAC, BSA/AML) and payment systems (Fedwire, SWIFT, ACH).
• Strong attention to detail, with the ability to work quickly and accurately under time constraints.
• Excellent organizational and communication skills.
• Ability to adapt and willingness to learn new processes in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and banking operations systems.
• Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality.
• Ability to communicate effectively both verbally and in writing.
• Excellent customer service and telephone skills.
• Ability to work well under pressure in a deadline-oriented environment.
• Ability to independently manage daily fluctuations in workload and prioritize to meet department needs.
• Banking, brokerage operations, or related experience

Nice-to-have

• 4-year degree from an accredited university in business, finance or related field
• 4+ year business, finance, customer service and/or accounting/securities experience
• Securities Licensing (SIE/S99)

What's in it for you?

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