Specialist, Operations I - Retirement Plan Operations

What is the opportunity?

Join our Retirement Plan Operations team as an Operations Specialist 1 and take ownership of critical oversight activities that ensure our systems and processes run smoothly. Provide analysis, processing, and customer service support for manual, exception-based, complex and/or highly specialized Operations processes. This individual will review, verify, and record data into technology systems supporting department processes while ensuring adherence to all regulatory and firm policy requirements.

In addition, this individual will research, resolve, or secure requested information for other Operations areas, RBC Business Units, external customers or industry participants.

• Execute daily department oversight activities to validate system processes are executing as designed. Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements. Provide detailed daily oversight and act as a backup for controls/WSP’s.
• Assist in department oversight to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met
• Support escalated issues, time sensitive, complex, exception-based and/or highly specialized processes
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants. Address escalated questions independently, seeking assistance from Manager as appropriate following established department procedures
• Provide backup when support is needed for high volumes for phone or salesforce cases as well as during absences for other specialists or associates
• Be a resource for projects, participate in testing and implementation of new systems and processes impacting Retirement Plan Operations
• Ensure manuals are accurate and updated as policies and procedures change
• Perform other duties and responsibilities as assigned

• 4-year degree from an accredited university (or equivalent) OR High School diploma (or equivalent) AND 3 years for job-related experience
• 2+ years prior securities, banking and/or job specific related experience
• Demonstrated problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception based complex processes
• Ability to handle multiple priorities in a fast paced and deadline driven environment with high attention to detail and ability to maintain confidentiality. Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
• Proficient computer skills in Windows-based software products including Word, Excel, and Outlook

• 4-year degree from an accredited university in business, finance, or related field
• 3+ years business, finance, customer service and/or accounting/bookkeeping experience
• Previous experience in the securities or banking industry preferred

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $50,000 - $80,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market…