Senior Field Operations Professional

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and River Source Insurance and Annuities.

Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and River Source Insurance and Annuities.

Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Independently process, reconcile and/or balance the assigned product according to department policy and procedures. Ensure comprehensive and seamless operations for all transaction requests with minimal direction. Work with both internal and external business partners to research and resolve issues in an accurate and timely manner. Ensure processing of transactions follow industry rules/regulations and internal compliance procedures.

Independently process, reconcile and/or balance for the assigned product in an accurate, timely and compliant manner.

Work with appropriate internal and external business partners to research and resolve issues, troubleshoot and provide seamless service. Identify process improvements and partner with appropriate resources to implement solutions.

Utilize various computer applications to provide operational processing information and take action as appropriate. May participate in various team or department project requests, as assigned.

Process sophisticated Client reassignments regardless of platform and triggering event.

Process compensation sharing arrangement paperwork request for advisors, including providing assistance with submitting modifying or ending CSA's.

Would support the AFIG platform for team practice, payout rate sets, Branch , client reassignments and third-party Advisor updates.

Communicate case status updates to the advisor and various internal parties, such as the Employee Relations, Client Assignment policy owners, San Antonio Field office, or the Legal department, as appropriate via email, written correspondence, or telephone.

Assist with creating hand off requests for licensing requirements, registration, and field compensation areas.

Act as a resource for more complex research and assistant peers on processes and procedures via e‑mail, phone, and in person regarding policies and procedures, systems knowledge, and case management skills. Identify process improvements and partner with appropriate resources to implement solutions.

Education:

High school diploma or GED.

Experience:

1-3 years of relevant experience.

• Post‑secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.

Previous operations, processing, or customer service experience.

Ability to research and resolve problems.

Demonstrated ability to manage multiple priorities in a fast‑paced, results‑driven transaction‑based environment.

Strong written and verbal communication skills.

Strong…