Local Government Relations Manager

Position Title:

Local Government Relations Manager Benefits

Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, are freshly great customer experience, and affordable plans that put customers in charge.

As our state‑of‑the‑art fiber network expands, so does our need for team members who can help us grow and realize our goals.

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest, human communication.

The Local Government Relations Manager supports Ziply Fiber’s network expansion by building strong relationships with local governments, public works departments, utilities, and community leaders. This role serves as a key liaison across multiple jurisdictions, helping navigate permitting, right‑of‑way, construction coordination, and community issues. It also provides critical local insight to internal teams to support timely project execution and maintain positive community partnerships.

The position plays a central role in strengthening Ziply Fiber’s presence and reputation as a collaborative and community‑focused infrastructure partner.

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Continuous engagement with and understanding the objectives of local leadership (FDC, Field Ops, Marketing) ensuring issues are attended to timely and professionally. Support local leadership in the resolution of right‑of‑way, permitting, pole attachment/joint use and similar issues with states, counties, and cities and third parties.
• Work with the local leadership team (FDC, Field Ops, Marketing) on known issues providing support to resolve issues timely.
• Ensures teams are aware of current field issues, inquirers and work together towards a satisfactory resolution.
• Focuses on meeting and maintaining consistent service levels.
• Carefully and thoroughly tracks complaint resolution performance.

• Cultivating and maintaining strategic relationships with key community, public and government officials.
• Meeting regularly with mayors, city council members, county commissioners, administrators, and staff of key cities and counties to articulate the Company’s vision and plans and to obtain support for Ziply Fiber’s initiatives.
• Act as principal contact for Ziply Fiber’s Network Operations team on local government issues and resolution of constituent inquiries.

• Establishing and maintaining relationships with local chambers of commerce, economic development councils, and local community groups.
• Works with residents and businesses to resolve issues related to all construction efforts and to create a win‑win solution for the resident, business, and the company.

• Work with city/county and community for active build areas ensuring we are attending to all issues as they arise.

• Perform other duties as required to support the business and evolving organization.

• Interpersonal Skills – Focuses resolving conflict; maintains confidentiality; listens to others; keeps emotions under control. Responds promptly to resident/business needs; solicits feedback to improve service; responds to requests, inquiries, issues timely; meets commitments.
• Must demonstrate a high degree of personal and professional integrity due to the nature of information involved and the public visibility of this position.
• You must…