Veterans Claims Representative​/Day Shift

Working Title: Veterans Claims Representative

Job Class: Veterans Claims Representative

Agency: Minnesota Department of Veterans Affairs

• Job
• Location:
  
  Minneapolis (This position will be primarily housed out of the Federal Whipple Building in Minneapolis, with the ability to telework, however the incumbent will be supporting Veterans in the North Metro.)
• Telework Eligible:
  Yes
  - Please note this position is telework eligible and required to work in-person for at least 50% of scheduled workdays each month.
• Full/Part Time:
  Full-Time
• Regular/Temporary:
  Unlimited
• Who May Apply:
  Open to all qualified job seekers
• Date Posted: 07/23/2026
• Closing Date: 08/03/2026
• Hiring Agency/Seniority Unit:
  Veterans Affairs Dept / Veterans Affairs‑MAPE
• Division/Unit:
  Department of Veterans Affairs / Claims East
• Work Shift/
  
  Work Hours:
  
  Day Shift / 8:00 am - 4:30 pm
• Days of Work:
  Monday
  - Friday
• Travel Required:
  
  Yes
  - Up to 10% of the time (Required occasional overnight travel as well as travel throughout the State of Minnesota for conferences and travel in the North Metro region for training with County Veteran Service Officers.)
• Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually
• Classified Status:
  Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  Yes

The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position performs advocacy work for Veterans and their dependents seeking benefits from the U.S. Department of Veterans Affairs (USDVA). Veterans Claims Representatives act as a United States Department of Veterans Affairs Accredited Power of Attorney (POA) to advocate for veterans and their dependents by preparing and monitoring claims and appeals before the U.S. Department of Veterans Affairs, Decision Review Officers (DROs) and the United States Board of Veterans Appeals (BVA).

A successful incumbent in this role will accept, advise or act on behalf of the clientele on more advanced cases including the development of and execution of advanced appeals processes. They will also represent and/or advise clientele in USDVA hearings.

• Interviewing claimants
• Investigating/researching claims
• Advocating/recommending disposition of claims
• Approving claims
• Documenting decisions
• Interpreting and applying guidelines, rules, laws and/or policies and procedures
• Providing technical assistance
• Presenting at hearings or conferences

• Residence in the State of Minnesota,
• Citizenship in the United States, and
• Veteran of the armed forces of the United States as defined in section 197.447. Minnesota Statute 197.447 Veteran defined:
  The word "Veteran" as used in Minnesota Statutes, except in sections 136F.28, 196.21, and 243.251, means a citizen of the United States or a resident alien who has been separated under honorable conditions from any branch of the armed forces of the United States after having served on active duty for 181 consecutive days or by reason of disability incurred while serving on active duty, or who has met the minimum active duty requirement as defined by Code of Federal Regulations, title 38, section 3.12a,or who has active military service certified under section 401, Public Law 95-202.
  
  The active military service must be certified by the United States Secretary of Defense as active military service and a discharge under honorable conditions must be issued by the Secretary.

• Claims adjudication experience
• Experience in public speaking
• Knowledge of medical anatomy and physiology

• Employment reference checks will be conducted on finalists. This may include a review of documentation related to job performance and contact with the applicant's former employer(s).
• Applicants will be required…